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Customer Service/Account Manager

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AppleOne

2021-12-03 07:38:05

Job location Pomona, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Description: We are now hiring a Customer Service Representative for a well-established Manufacturing Company in Pomona, CA! Job Title: Customer Service Representative Location: Pomona, CA (onsite) Pay Rate: $20-$22 DOE Length of Assignment: Long term We offer: Career opportunity Competitive Compensation Excellent benefits package Responsibilities & Duties: ?Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers. ?Services all needs of customers with primary responsibility for assigned areas. ?Acquire and maintain product and technical knowledge. ?Develop and maintain customer contacts and administer service policies. ?Work with Inside Sales, PQA?s, and AMs on customer pricing. ?Process orders, sample requests, etc., and maintain related information within the appropriate computer system. ?Manage heavy call volume and high email traffic to support customers. ?Complete written documentation such as credits, debits, complaints, quotes, etc. ?Provide price quotes according to established limitations. ?Update and maintain price pages as needed. ?Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations. ?Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary. ?Administer assigned customer requests. ?Develop and maintain a relationship with customer base to retain/build business. ?Develop and maintain a partnership with the outside Account Managers to build the business. ?Perform inside sales functions when necessary. ?Adhere to company policies and procedures. ?Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry. Requirements ? +3 years of experience working as a CSR/Account Manager within the Manufacturing or Distribution industry ? Must be computer proficient ? SAP Software experience preferred but not required Please apply online at AppleOne.com and follow up with a phone call to Christine Ward with AppleOne Corona, CA for immediate consideration! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. You can view all of our jobs online at Job Experience: , , ? +3 years of experience working as a CSR/Account Manager within the Manufacturing or Distribution industry ? Must be computer proficient ? SAP Software experience preferred but not required

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