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Customer Support Specialist

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Miles

2021-12-03 08:58:34

Job location Redwood City, California, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

Miles helps foster greener travel and rewards you for it. We've built a great product that's simple, engaging, and tailored to each user. Join now to have the biggest impact while we're small and growing fast.

RESPONSIBILITIES

* You will own app user relationship and resolve complex problems quickly and with the highest quality
* Resolve user inquiries primarily through email while maintaining aggressive SLAs
* Escalate issues and triage with engineering and product team
* Serve as the voice of the customer and act as a liaison between customer and stakeholders
* Contribute to Help Center & FAQ materials
* Be a subject matter expert on the product
* Maintain excellent interpersonal skills and professionalism while delivering the best customer service
* Use customer feedback to pilot new support products

Requirements

* Bachelors degree
* 1 year+ in a Customer Services position
* Familiarity with Zendesk or other similar customer support tools
* Familiarity with Jira or similar bug tracking tools
* Familiarity with smartphone devices (Android/iOS)
* Excellent organizational, communication and interpersonal skills
* Adjust and adapt in a dynamic, fast-paced work environment
* Commitment to excellence in behavior, performance and work product

Benefits

* Competitive salary based on experience
* 401K program with company matching to help you invest in your future
* Employee healthcare benefits includes medical, dental, vision insurance
* Paid time off + sick days
* Employee Referral bonus
* Employee Referral bonus
* Daily office meals and fully stocked kitchen
* Monthly team-building activities and happy hours
* Monthly gift cards
* Stock in an early-stage fast-growing startup company

Our Commitment to Inclusivity and Diversity
Miles is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

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