Business Analyst 2nd Shift

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Job description

Job Description

The ideal Command Center Analyst is detail oriented with excellent communication skills and a broad understanding of the interconnected flow paths and operations present in highly automated facilities. This individual is responsible for supporting the site Operations team in ensuring high levels of performance in unit productivity and speed to customer SLAs through leveraging data, information and observations to assess root cause of aging tails, missed PPH goals, and exception processing needs.

A day in the life...

• Performing data analytics and trending associated with equipment utilization, aging order pools, and exception handling.

• Investigating root cause of unit variances and process execution errors

• Working with and influencing teams to define effective solutions to address the identified root cause(s) of operational issues, exception handling, and aging order flows.

• Utilizing cross-functional partnerships to address identified people, process and system issues

• Training associates on process and/or system changes and effective process performance

You own this if you have...

• A Bachelor's degree in Supply Chain Operations, Business Management, or equivalent work-related experience of 3+ years in supply chain operations, inventory control, quality process audits, data analytics, process improvement

• Strong quantitative and qualitative analytical and problem-solving skills used to prepare and present data analysis

• Working knowledge of WMS/WES systems, such as Manhattan, DAI, High Jump and Retail merchandise management and store systems, such as, Oracle RMS & SIM

• Advanced PC skills with MS Office Products (Excel, Access, Word, PowerPoint) and Data Query Tools such as Cognos SCI, SQL, etc.

• Flexibility to work off shift where necessary to observe processes, partner with operations and train teams on changes

• Previous experience in a command center role for a high-volume fulfillment or distribution facility with ASR solutions.

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

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