Business Analyst

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Job description

Description

Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy firm that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients' technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at and connect with us on Twitter and Instagram.

Summary

The IT Business Analyst will be part of a team supporting the implementation of several enterprise-wide public safety technology systems. This role will work closely with the Sr. Project Manager with an emphasis on pre/post-implementation (requirements gathering, testing, issue tracking, etc.) and project support activities as well as installations at satellite locations in California.

Responsibilities

• Actively participate in providing technical leadership, expertise, and documentation in information gathering meetings, fact-finding meetings, working sessions, presentations, and communication
• Familiar with a range of digital/web services and solutions, ideally where open source and cloud technologies and various development methodologies have been applied
• Ability to interrogate reported information and challenge sources where inconsistencies are found
• Knowledge and experience in ensuring enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements and solidifying a successful implementation
• Strengthen risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements, developing, coordinating, and implementing methodology and scope for multiple complex projects
• Strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools
• General communication notes and documents
• On occasion, travel will be required to satellite facilities within California
• Prepare internal and external reports, such as weekly project status reports, pertaining to job status, organize and facilitate meetings to review project status

Requirements

• Minimum of five (5) years of experience applying analytical processes on IT projects with three (3) years of that experience must have been in business systems analysis and design
• Possess a bachelor's degree from an accredited college or university; additional qualifying experience may be substituted for the required education on a year-for-year basis
• Running workshops to identify needs, requirements, processes, or priorities
• Creating test plans and validation of software and/or hardware solutions
• Performing requirements analysis, documentation, and quality assurance for each deliverable
• Developing, coordinating, and implementing methodology and scope for multiple and concurrent complex projects
• Utilizing strong analytical and research techniques to identify gaps and inconsistencies within existing practices
• Advanced knowledge of project management processes, means, and methods
• Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project)
• Knowledge of principles and practices of project management and organization change management
• Proven analytical and problem-solving background

Desired Experience (highly preferred)

• Large-scale projects in a public safety environment
• Law Enforcement dispatching environment
• Computer Aided Dispatch/Mobile software applications
• Audio recording systems, such as for phone calls and radio transmissions
• 9-1-1 systems
• Police radio communications systems
• Strong oral and written communication skills to assist with development of project deliverables and participate in presentations
• Cloud-based application experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COVID-19 Vaccine StatementThis opportunity may require a COVID-19 vaccine based on SDI Presences clients' requirements and/or guidelines in the future.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.