Client Facing Business Analyst II (Implementations)

Job description

Client Facing Business Systems Analyst (Implementations)

Overview of Position:

The Business Systems Analyst II (Implementations) not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT dept in understanding the enterprise's operational needs for both automated and manual solutions to business systems and procedures of moderate scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise's effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones.

What will be my duties and responsibilities in this job?

+ Strategic management and maintenance of client's entire solution(s) in conjunction with account management.

+ Respond to customer incoming inquiries, ability to lead recurring client meetings, present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool), and drive escalations when necessary.

+ Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements with limited supervision.

+ Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Analyzes business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.

+ Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.

+ Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practices

+ Communicate the business directives, goals and needs to the technical team and serve as business interface from the enterprise's operational management team managing expectations and defining business satisfaction metrics

What are the requirements needed for this position?

+ Bachelor's Degree in Business Administrator or Related field or equivalent experience

+ 3+ years of experience in business systems analysis, design, modeling, relational database, technical writing and design and analysis role

+ 3+ years of experience in client facing and/or account management

+ Strong understanding and experience with technical systems; ability to identify technical solutions for business problems

+ Excellent oral and written skills to effectively communicate with customers and internal staff

+ Ability to develop and deliver presentation materials

+ Ability to formulate and define systems scope and objectives through research and due diligence

+ Strong organizational and project management skills

+ Ability to interact with internal staff at all levels

What other skills/experience would be helpful to have?

+ Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employers

+ Build strong customer relationships and delivering customer-centric solutions.

What are the working conditions and physical requirements of this job? General Office Duties

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at \_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here \_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information () .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.