Client Relations Manager - Eurofins TestAmerica - Sacramento, CA

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Job description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50.000 staff.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description

• Project set-up
• Confirm non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new work
• Initiate approval process for any subcontract labs not on the approved list
• Verify that lab certification meets project requirements for new quotes
• Verify that lab compound lists and limits meet project requirements for new quotes
• Confirms that delivery format is available (deliverable assignment and delivery route) for new quotes. If new format is needed, submits a helpdesk ticket.
• Engages workshare labs, service centers, and non-Eurofins TestAmerica locations as needed for new quotes
• Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
• Client set-up
• Requests new client review
• Confirm sales assignments with Business Development Managers
• Takes new quote requests from clients
• Reviews client contract requirements / coordinates review with senior management
• Reviews purchase orders, submits purchase orders for approval and returns approved orders to clients
• Follows up on client terms and credit limits Quotes & Proposals
• Initiates project quality assurance project plan review with operations, quality assurance, and subcontract labs as needed
• Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
• Quote generation & approvals, reviews client quote requests for capabilities, certifications, and scope
• Confirms client contracts (if applicable) and pricing
• Determines lab placement for the work
• Confirms that lab certification meets project requirements
• Confirms that lab compound lists and limits meet project requirements
• Creates quotes, submits quotes for approval, sends quotes to client, forecasts quotes
• Provides quality assurance project plan information to the client as needed
• Reviews incoming proposal requests
• Follows up on pending quotes/proposals
• Updates status in LIMS system
• Distributes pending quote list to sales/ops Account Maintenance
• Follow up calls and visits with clients
• Submits client complaints and participates in corrective action/follow-up as needed
• Communicates client issues/complaints to sales
• Follows up on client requests
• Supports the follow up of quotes/bids for tracking purposes
• Forwards opportunities and leads to sales
• Forecasts upcoming work, asks for the next opportunity

Qualifications

BS/BA in Chemistry/Sciences (Four years of equivalent experience may substitute for a degree)
Minimum 3 years client relationship or customer service experience
Prefer 1+ years bench Chemistry experience

Additional Information

Position is full-time. Training will be the same as your normal shift. Candidates currently living in a commutable distance to Denver, CO are encouraged to apply.

What we Offer:

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

To learn more about Eurofins, please explore our website .

All your information will be kept confidential according to EEO guidelines.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.