Product Trainer

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

About JLL Technologies

The Commercial Real Estate (CRE) industry is at an inflection point. The technological disruptions that have already transformed retail, travel, and transportation have been slower to emerge here, but they are coming at full speed. JLL, a globally recognized leader in CRE, recognized these forces early, and is making massive investments in technology to transform both itself and the industry as a whole.

JLL Technologies (JLLT) is the tech arm of JLL, with the dual mandate of growing the company's technology revenue while also driving market share and margin gains in our existing business. Our mission is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

We are currently seeking a Product Trainer specializing in developing the training approach, creating training materials, and delivering focused product training to our JLLT Technology Advisory Team and to end users to join our JLL Technologies Core Product Operations Change Management team. As a product trainer, you'll have responsibilities to develop and deliver a training framework and associated education for several products that you are assigned.

The Product Operations Change Management is an internal team that specializes in engaging key stakeholders and end users for core products to build awareness, generate excitement and deliver training in order to increase product adoption.

This job can be virtual.

What this job involves

As a Product Trainer, you will be directly responsible for

* Developing a training curriculum, program, and related materials for specific Core technology products
* Developing, coordinating, and conducting Core product training, education, and orientation programs for both Technology Advisory engagement and sales teams as well as users
* Developing and maintaining core product training documentation and coordinating incorporation of documentation within products (e.g., online help)
* Contributing to and implementing training and documentation policies, standards and procedures
* Maintaining records and preparing documentation of training programs, scheduling, employee attendance and training program effectiveness
* Coordinating with JLL Learning & Development team for creation of material posted to JLL learning sites
* Developing specialized depth and/or breadth of expertise in specific Core product area
* Interprets internal or external business issues and recommends best practices
* Partnering with Product Marketing to share materials and develop appropriate communications for training audiences
* Partnering with Change Managers to develop training materials as defined by change needs

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

* A Bachelor's degree from an accredited institution is REQUIRED
* 5+ years of relevant/professional experience related is REQUIRED
* Experience working in large global organizations with geographically dispersed teams and complex technical environments as well as dealing with internal and external customers, service providers and vendors
* Experience with CRM training - specifically Salesforce
* Instructional design experience including the use of Camtasia and Articulate or similar software
* Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, sales teams, and technology teams
* Possess strong organizational skills and be able to balance roles in order to drive efficiency and delivery across multiple strategic priorities
* Typically operates with broad latitude in a complex environment

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.