Senior Business Systems Analyst - Remote

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Job description

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit .

Job Summary

Essential Functions

• Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.
• Identifies business system requirements and related business/application solutions over a complete business process.
• Develops new customizations with design, documentation, testing and training.
• Conducts business process evaluations to gain technical knowledge of business requirements.
• Writes and maintains system documentation
• Required to perform duties outside of normal work hours based on business needs.

Job Complexities & Impact

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
• Troubleshoots a wide variety of complex problems and identifies solutions within broad application and functional expertise
• Perform Data Analysis by collecting, analyzing, and summarizing data
• Validate and/or create Quality Assurance Test Cases and/or perform testing
• Conduct/contribute to business acceptance testing.

Supervision Received or Extended

• No Supervision of others
• Works under general direction.
• Mentors and advises less experienced Business Systems Analysts, monitoring project status.
• Uses expertise of other Business Systems Analysts and leverages a wide range of additional resources to explore/implement complex customized applications as a solution.
• May lead an implementation team or lead a medium sized project in a project management type role.

Knowledge and Skills/Technology Used

• Excellent organizational and project management skills.
• Considers the business implications of the application of technology to the current business environment.
• Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
• Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
• Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
• Strong working knowledge of Data Analysis and/or relational databases.
• Standard Microsoft Office skill set.
• Strong working knowledge of system integrations and supporting technologies.

Typical Education

• Generally requires BS Degree or equivalent work experience

Typical Range of Experience

• Typically have 4-7 years of directly related experience.

License or Certification

• CBAP ( Certified Business Analysis Professional ) certification preferred

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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