COVID-19 Vaccine Clinic PSR

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Job description

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 1,800 employees spread throughout 40 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.

The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

Job Roles

* When assigned to COVID-19 vaccine scheduling, will answer incoming calls from patients to schedule COVID-19 vaccinations.
* Will complete the scheduling of 1st and 2nd dose appointments, and ensure patients are eligible to receive the vaccine based on a set of COVID-19 vaccine eligibility guidelines. Additionally, provide pertinent information to ensure patients are properly prepared to arrive at the set vaccination appointments on the day scheduled.
* Outbound calls to patients are made to schedule appointments for the COVID-19 vaccinations to include reminder/recall notifications.
* For COVID-19 Vaccination Site registration, effectively manage the patient check-in process from start to finish that include identification verification, update or confirmation of demographic and/or insurance information, and ensure appropriate forms are provided and completed accurately.
* May screen for eligibility and/or financial assistance.
* Ensure patient information is placed into the Electronic Health Record accurately, and in a timely manner.
* May respond, on an as needed basis, to customer billing and payment inquiries and escalate issues as needed.
* Ensure appropriate forms are provided and completed accurately.
* Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
* Perform general clerical duties related to COVID-19 vaccinations, i.e., scanning information, tracking data, receiving, and sorting correspondence and packages in an accurate and efficient manner.
* Grant funded program. This position is funded through 01/31/2023; continuation of employment is dependent upon availability of and/or renewed funding.
* Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

* High School diploma or GED equivalent required.
* Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements
* Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.

Experience/Specialized skills (including Language)

* 1 - 3 years of experience related to administrative/clerical support, or customer service required.
* Experience in a healthcare environment preferred.
* Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
* Ability to work both in a team-based environment and independently.
* Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
* Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
* Possess a basic understanding of medical terminology and procedures preferred
* Ability to maintain confidentiality.
* Ability to listen well related to patients and/or medical professionals.
* Bilingual in English/Spanish preferred.
* Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Physical Requirements/Working Environment

Bending (neck): FREQUENTLY (3 - 6 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs.: CONSTANTLY (6+ HRS)

Carrying 11 - 25 lbs.: RARELY (0-1 HRS)

Carrying 25 - 50 lbs.: NEVER

Carrying 51 - 75 lbs.: NEVER

Carrying 75 lbs.: NEVER

Climbing (ladder): RARELY (0-1 HRS)

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: NEVER

Exposure to blood borne pathogens and biohazards: YES

Exposure to dust, gas, fumes, or chemicals: Office equipment

Fine manipulation: FREQUENTLY (3 - 6 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs.: CONSTANTLY (6+ HRS)

Lifting 11 - 25 lbs.: RARELY (0-1 HRS)

Power Grasping: NEVER

Pulling 0 - 10 lbs.: CONSTANTLY (6+ HRS)

Pulling 11 - 25 lbs.: RARELY (0-1 HRS)

Pulling 25 - 50 lbs.: NEVER

Pulling 51 - 75 lbs.: NEVER

Pulling over 75 lbs.: NEVER

Pushing 0 - 10 lbs.: CONSTANTLY (6+ HRS)

Pushing 11 - 25 lbs.: RARELY (0-1 HRS)

Pushing 25 - 50 lbs.: NEVER

Pushing 51 - 75 lbs.: NEVER

Pushing over 75 lbs.: NEVER

Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: FREQUENTLY (3 - 6 HRS)

Sitting: CONSTANTLY (6+ HRS)

Standing: FREQUENTLY (3 - 6 HRS)

Twisting: CONSTANTLY (6+ HRS)

Use of Personal Protective Equipment: As established by Department Standards

Walking: FREQUENTLY (3 - 6 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: ALL AGES