Customer Contract Admin

Job description

•Responsibilities include:

•Supporting a newly acquired business from an order to cash process including but not limited to contracting, quoting, billing, and collection
•Interacting and proactively communicating with MMS Dispensing team members to ensure a complete contract process for Customer Orders. The contract process includes, but is not limited to, Master Agreements, Customer Orders, Purchase Orders, Implementation Schedules, and invoices
•Generating a segment of both internal and external revenue generating Customer Orders
•Coordinating product proposals and aligned requirements for product platforms and their detailed configurations
•Maintaining an up-to-date knowledge of product offerings, policies and procedures, and purchase acquisition/marketing programs
•A working knowledge of US Antitrust laws, HIPAA laws, Sarbanes Oxley rules, Internal Audit procedures, and regulatory controls
•A working knowledge of both pre- and post-signature capital contracting processes including installation, billing/revenue management, and maintenance of equipment and how each of those post-execution processes are related
•A general understanding of capital equipment revenue recognition guidelines and accounting principles
•Generating and understanding reporting on contracting activities, outstanding sales, pending deal elements, billing data, and other related information
•Contract review, risk mitigation, and regulatory compliance, including, but not limited to, evaluating, and enforcing all necessary and required pre-contractual requirements and escalating when necessary

Requirements:

•Bachelor's degree from a Regionally or Nationally Accredited University (relevant experience may be considered as a substitute for education requirement)
•Proficiency in Microsoft applications and Customer Relationship Management software (e.g., Teams, Excel, SharePoint, Salesforce, and SAP)
•Strong organizational skills (must be highly organized and detail-oriented)
•Communication skills (including exemplary customer service practices)
•The ability to successfully communicate at all business levels with both internal and external partners, be able to manage complex tasks, and make independent recommendations
•General understanding of commercial contract process, including contract strategy development, pricing, billing, invoicing, product technology, quoting, and policy development
•Excellent Written and Verbal communication skills- internal - at all management levels; not customer facing