Desktop Support Specialist

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Job description

job summary:

The Desktop Support Specialist is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restore, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.

location: San Diego, California

job type: Permanent

salary: $65,000 - 75,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

• Provide support to end-users or processes that cannot be resolved by 1st level support.
• Work with end-users and provide support services aligned to defined service level agreements (SLA) and to ITIL standards.
• Monitor, troubleshoot and maintain all end-user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and software.
• Uphold and implement security standards in compliance with IT Security department.
• Manage support interactions through the IT Service Management System.
• Support users by writing and maintaining documentation that helps to answer questions and resolve problems.
• Assist Management in gathering information and creating processes, procedures, and policies.
• Gather information for status reports on the progress of projects, open items, and issues.
• Work within the defined Incident, Request, Asset, and Change Management processes.
• Responsible for compliance including password management, documentation, maintenance, provisioning access, and data protection procedures.
• Participate in strategic initiatives by performing technical and process project activities.

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

skills:

• Desktop Support (3 years of experience is required)
• Incident Management (3 years of experience is preferred)
• Break Fix (3 years of experience is preferred)
• Storage area network

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

- provided by Dice