Customer Service Representative (Goldman Tennis Center) SF

In this role, you will be involved in various aspects of serving our customers and community members in our pro-shop and office. Primary responsibilities include student registration, equipment sales, and racquet stringing. At times, you will be asked to assist in facility maintenance (court cleaning/drying and upkeep, restroom and pro-shop cleaning).

Report to Isabella Feinberg, General Manager of Lifetime Activities San Francisco

• Greeting Patrons and assisting with general inquiries (in person, by phone, and email)
• Enforce company policies and guidelines with customers, including COVID-19 safety protocols
• Opening or closing the facility (depending on shift)
• Registering students for programs and leagues
• Reserving and managing courts
• Retail sales & Inventory control
• Pro-shop upkeep
• Racquet stringing (training available)
• Private lesson scheduling
• Cleaning, disinfecting, and maintenance of the facility, pro-shop, restrooms, and courts (squeegeeing and rolling courts, blowing leaves)
• Any other duties as assigned by the General Manager

Schedule:
Part Time - Up to 28 hours per week
Initial schedule determined by General Manager, schedule may vary depending on organizational needs.

Compensation:

• $18+ per hour CSR, $17 Meeting Rate (when asked to attend meetings outside of regular shift)
• Eligible for performance bonuses
• Eligible for 401K program with up to 4% matching once signed up (Requirements: At least 21 years of age, employed at Lifetime Activities for 6 months or longer)