Director of Sales Strategy and Execution - CX

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Job description

Freshworks' Director of Sales Strategy and Execution is responsible for understanding CX BU performance across the sales organization and driving performance improvements. This strategic leader has in-depth domain CX domain expertise, is passionate about GTM, understands all of the sales motions, and is comfortable having conversations with the heads of sales, product and marketing. This is a great opportunity for the right leader to support the growth of our sales organization and make a large impact on our fast moving company, ranked #10 on the 2021 Forbes Cloud 100. This role can be based anywhere.

Role and Responsibilities:

• The primary point person for the sales organization in BU and QBR meetings and for the BU in sales meetings.
• The key driver of business planning for the BU within sales - helping set goals for each team and ensuring we have all of the resources and initiatives in place to deliver the results.
• Drive performance across the entire funnel from marketing to SDR to AE to AM, direct and indirect, to ensure that we are set-up for success
• Identify areas that are not performing at the right level and work with the teams to build solutions and implement them. It is critical that you are able to articulate what is or is not working, why, and explain the programs that we have in-place to improve.
• Work with cross-functional team in marketing, sales enablement, PM, and SE leaders to develop the right initiatives.
• Identifying specific accounts where we may need more company support to win.
• You will carry the number for the global BU

Skills & Experience:

• Sales, Solution Engineering, PMM, management consulting or similar experience at a leading SaaS or similar company
• Global experience working with distributed teams
• A consistent track record of building relationships with executives within a companies
• Ability to quickly grasp and distinctly explain technological and business concepts
• Deep understanding of the sales process inside of a the company - understanding how campaigns become pipeline and closed business
• Understanding of one of Freshworks key markets a strong preference (CRM, ITSM, Customer Service).
• Excellent communication and presentation skills (written and verbal)
• Metrics-driven and ruthlessly focused on business outcomes
• Excellent verbal and written communication skills.
• Organized. Despite the varying nature of the products and businesses to be supported, we want to standardize our business execution motions as much as possible.
• Thrives less on organization size than on driving business outcomes.

Culture Fit and Impact:

• Strong Match with Freshworks Culture:
• Integrity and Ethics: Be honest, have integrity, intensity and passion - necessary to blend with the rest of the executive management team
• Passion: An enthusiastic, high-energy and motivating leader with a sales mindset who is visibly passionate and is capable of inspiring a fast growing and highly ambitious organization
• Results Oriented: A strong focus on execution. This individual must be strategic and creative - but strong execution and transformation capabilities are critical for success. Success will be judged on what is accomplished and delivered, not what is proposed
• Collaboration: Highly entrepreneurial, with a high level of energy, dedication, and a persevering drive to succeed and win. Not afraid to work side by side with the his/her team

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).