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IT Support Specialist

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Quest Groups LLC

2021-12-03 07:32:00

Job location San Francisco, California, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

IT Support Specialist

San Francisco, CA / Full-Time / IT & Security




Opportunity

We are looking for an IT Support Specialist to be responsible for the day-to-day technology needs. You will be the first point of contact for all things IT. You'll be working closely within your team and with other departments to keep the day-to-day IT systems and services running smoothly. This position must be based out of our San Francisco office but may be compatible with an occasional remote work schedule.


Responsibilities

  • Triage and remediate IT support tickets for a business with over 150 employees.
  • Provision equipment, services, and software for employees and contractors.
  • Monitor and maintain corporate network devices, conference room devices.
  • Maintain accurate inventory of computer hardware and accessories.
  • Provide technical support related to hardware (laptops, mobile devices, printers), software, and SaaS products.
  • Escalate requests to IT leadership or other departments that manage SaaS relationships
  • Assist in creating training materials pertaining to computer troubleshooting and usage

Requirements

  • 3+ years of experience in configuring and troubleshooting macOS and mobile (iOS/Android) devices.
  • 1+ years of experience as a domain administrator in Google Workspace and/or Office 365.
  • Familiarity with MDM (Kandji, Intune, Jamf, Airwatch, etc.) to install and configure all corporate endpoints.
  • Experience troubleshooting audio/video conferencing applications (Zoom, Google Meet, Webex) and VOIP services (Zoom Phone, Dialpad, RingCentral).
  • Experience with corporate networks (VLAN, Wi-Fi, VPN, DNS, DHCP).
  • Is a great communicator and a strong team player.

Nice to Have

  • Apple Certified Support Professional (ACSP) certification
  • Previous scripting experience (bash, python, etc.)
  • Experience managing SAML Single Sign-On IdP services (Google Identity, Okta, OneLogin, etc.)
  • Experience with security and privacy audits, such as SOC 2.
  • Experience with supporting international or remote employees.

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