Senior Manager, Finance & Strategy - Consumer Experience

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Job description

About The Team

The Finance & Strategy team accelerates the growth of our business by implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability, and defensibility of our business model. We're looking for someone who can model the future and collaborate to help carry projects from conception through execution. In a typical day, you may extract insights from data, build business cases for new products, and design and launch pilots. You'll help determine and lead some of the most impactful projects we undertake as a company.

About The Role

You will lead a team that oversees a $1B+ budget used to improve our consumer's experience on our platform. Key areas of P&L ownership include our Support team, Credits and Refund Policy, Cancelation policy and multiple other variable cost line items. You will manage budgeting, forecasting and partnering with our operational partners to improve our spend efficiencies in these areas. This high impact role is important to scaling DoorDash's cost structure and shaping our consumer experience strategy.

You're Excited About This Opportunity Because You Will…

• Work with partners to develop new processes and investment decision-making frameworks
• Improve strategic decision-making
• Work to increase our approach to balancing growth vs. profitability
• Identify and measure important risks and opportunities in our business
  

We're Excited About You Because…

• 7+ years of strategic finance, equity research, investment banking, or consulting experience at a high-growth technology startup or well-established company
• Experience managing forecasts for major departments within an organization
• Advanced Excel (can write advanced macros) and financial modeling skills. Build financial models used by teams throughout the company, and to size opportunities and build business cases for pursuing new projects
• Experience with logistics or consumer business
  

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are strategic - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day.
• We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer obsessed - We are committed to our clients and connected through our vision of "Delivering Good"
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits
• You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day
  

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also work to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.