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Sr Manager, Business Engagement - MicroStrategy Reporting - REMOTE

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Athleta

2021-12-03 08:52:57

Job location San Francisco, California, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

About the Role
In this role you will support the Finance, Inventory Management, Logistics and Supply Chain teams who utilize the MicroStrategy reporting suite. You will accomplish this by answering a broad range of business user questions; sharing best practices; triaging tickets; and focusing the efforts of the Technical Product Teams accountable for resolving issues on the highest priority incidents in order to improve the overall business user experience.
What You'll Do

  • Leverage subject matter expertise to answer questions about data accuracy and quality; data lineage and flows; and whether the correct tool is being used to answer a specific business question.
  • Ensure proactive and business-friendly user communication on status and progress on issue resolution, working with Product Management and Technical Product Teams.
  • Partner with the Business and Product Management to identify opportunities in current systems and processes, and provide a direct feedback loop to inform continuous improvement to maximize returns on application development efforts.
  • Provide hands-on support to the Business for the MicroStrategy reporting suite, demonstrating understanding of business process and workflow to support adoption.
  • Partner closely with Technical Managers to identify and prioritize technical support issues and collaborate to drive resolution to minimize disruption.
  • Identify areas of opportunity for optimization of processes and tools through research and analysis.
  • Influence strategy for area/team.
Who You Are
  • Deep expertise in how Finance, Inventory Management, Logistics and Supply Chain teams consume and develop insights from the data exposed via MicroStrategy to report on business performance.
  • Ability to assess highly complex situations and analyze data to make judgments and recommend solutions.
  • Sound knowledge of concepts and procedures specific to BI Reporting and a basic understanding of the procedures in upstream/downstream areas.

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