US & Canada Benefits Program Manager

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Job description

Job ID-
Title-US & Canada Benefits Program Manager
Location-Remote work
Duration-12 Months contract/Full-time

The Benefits Program Manager is part of our Employee Experience team, tasked with some of the company's most important goals: supporting employees, as well as preserving and driving Airbnb's amazing culture. We work hard - but every day, we get to work with amazing people. Doing our part to create the best community in the world.

The Role
We are looking for a Benefits Program Manager that will be part of our Total Rewards team. The Benefits Program Manager will manage fully insured and self insured benefits programs in the US and Canada, implement new benefit programs, ensure program compliance, partner with vendors and benefits brokers, and answer escalated employee benefit questions. The role will work cross functionally with teams such as payroll, talent systems, talent operations, legal, and others as needed.

A successful candidate is someone who thrives in a fast-paced and challenging environment and has a passion for creating meaningful experiences. We are looking for someone that works well in teams and cross functionally, exercises critical thinking and judgement, and has a desire to improve existing processes as well as growing brand new ones to drive our mission and goals.

Responsibilities
Benefits Program Management
Oversees delivery of medical, dental, vision, life, and disability benefit programs for US and Canada
Ensures benefit programs are competitive, compliant, and communicated effectively to employees
Manages vendors and benefits brokers to ensure best in class service
Conducts competitive analysis of benefits programs, benefit renewals, RFPs, and new benefit implementations
Recommends improvements in benefit design, administration and efficiency based on data driven analysis and outcomes

Helps manage and deliver large scale projects like US Open Enrollment
Benefits Administration
Resolves escalated employee benefits inquiries via email or our ticketing system Jira
Oversees the development of workflows, business processes, and performs testing of Workday and other data systems to support vendor changes, benefit program changes, and employee enrollment windows
Reviews and audits benefit bills for accuracy and to ensure timely payment.
Corresponds with vendors and internal accounts payable and finance team to resolve discrepancies
Partners with other EX teams as needed (payroll, talent, etc.) to resolve benefit processes
Data Analysis
Data collection and analysis, including surveys and benchmarking
Creating and evaluating Workday reports and other third party data
Participates in special projects and performs other duties as assigned

Preferred Background
8+ years of Benefits experience in the US and Canada. Managing benefit programs, new benefit implementations, and ongoing vendors/broker relationships. Experience with both fully and self insured benefit plans.
Strong communication and relationship building skills to effectively support and connect with a globally diverse workforce
Hands-on experience in Workday and Jira. Working knowledge of HRIS workflow, report development, and support
Proficient with Excel and knowledge of Google Applications (Gmail, Google Docs, Calendar, etc.)
Knowledgeable in benefits regulatory compliance
Not afraid to roll up their sleeves and get involved in all aspects of the role - no job too big or too small
Ability to maintain the highest level of confidentiality and apply excellent judgement
Self-directed but also great at collaborating with employees at all levels and with many different teams
Ability to be patient and communicate effectively in a fast-paced environment
Approachable with a problem-solving attitude

#LI-FRESH

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