Senior HR Officer

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Job description

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Location

Puerto Rico

General Description

The Officer will partner with HRSP's, designated liaison with OP and leaders to support the business through learning needs.

Essential Duties and Responsibilities

• Build strategic partnerships with senior leadership team and other business stakeholders to bridge gaps in knowledge/skills and to enhance overall results for each division.
• Develop, implement, and evaluate a tailored learning plan for approved projects.
• Monitor that the plan is executed as defined and ensure results are measured and reported to the client and management.
• Design and develop learning content using different methodologies such as: Instructor-Led, virtual, e-learning, social media, simulations, quick reference guides, and infographics, among others.
• Develop course materials for classes such as participant and quick reference guides, exercises, and other learning tools.
• Provide on-site support to facilitators to guarantee that the learning experience occurs as designed.
• Support the administration of the training courses delivery (push / pull) through the LMS (Success Factors) according to the corporate central led strategy.
• Prepare reports and presentations of L&D key performance indicators (KPI's) on a monthly and quarterly basis.
• Assist in establishing unit goals and action plans. Determines work procedures, prepares work schedules, assigning and monitoring work to improve effectiveness.

Education

Bachelor's or Master's Degree in Business Administration, Arts, or Science with concentration in Human Resources, Industrial Psychology, Industrial Engineering, similar field, or equivalent experience.

Certifications / Licenses

Certifications in instructional design, change management, human resources, project management or other are desirable.

Experience

A minimum of three (3) years of experience in capability building, process improvement, development and implementation of action plans, corporate/strategic level responsibilities and/or management consulting. Experience designing and facilitating training sessions (formal or informal) is desirable.

Skills and Abilities

• Instructional design: Knowledge in developing content using practical adult learning methodologies
• Computer and technological skills: Advanced proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook, and Word) and other presentation software. Familiarity with Learning Management Systems (Success Factors is a plus). A level of proficiency in eLearning tools such as Captivate, Articulate Studio/Storyline, Photoshop/Illustrator and Flash is highly desirable.
• Project Management: Ability to work with multiple projects and tasks with minimum supervision. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly, and implement changes.
• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others. Competencies Accountability Analytical Discipline Collaboration & Teamwork Change Agent Customer Centric Self-Development Business Excellence

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1) In general, people are considered fully vaccinated: ±

2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

Popular is an Equal Opportunity Employer

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