Senior Systems Integration and Lab Service Engineer

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Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Santa Clara, California currently has an opportunity for a Senior Systems Integration and Lab Service Engineer. In this exciting role you will be supporting the Abbott Hematology organization by being a Subject Matter Expert in technical aspects of the organization's instrumentation platforms. The position comprises Service and System Integration responsibilities within an R&D team by supporting and developing Hematology testing platforms.

WHAT YOU'LL DO

• Service aspects of the role require direct and onsite technical support, leading service escalations and collaborating with cross functional teams in order to obtain successful resolutions. Maintaining the internal instrument base, installing new prototypes & external clinical systems is a primary responsibility.

• System Integration aspects of the role include developing new product designs and design improvements on instrumentation in the medical device field. Writing & executing system integration test protocols, developing new instrument procedures and analyzing performance data will be essential to the role.

• Travel accounts for approximately 25% of the job, although this number percentage may increase in times of elevated activity.

• Be a Subject Matter Expert in technical aspects of the instrumentation platforms

• Provide leadership and guidance to junior team members

• Identify, confirms and interprets interacting causes & effects behind instrument issues, discrepancies, problems or complaints in accordance with governing procedures

• Advanced troubleshooting across multiple system functions (hardware and software or hardware and assay performance problems).

• Provide efficient direct Service Support

• Respond to service tickets for break/fix, system upgrades and preventative maintenance

• Perform installation, integration and performance monitoring of external clinical sites

• Lead internal investigations into technical complaints and lab instrument issues

• Devise root cause hypotheses and confirms instrument issues, discrepancies, problems or complaints in accordance with governing procedures.

• Lead & support technical documentation.

• Author and verify technical documentation (small procedures up to service manuals)

• Assist with design for serviceability and supportability of engineering activities

• Provide input into the design of new products and product improvements.

• Create study protocols and review with stakeholders to align with program objectives.

• Execute study protocols following good lab practices to align with Abbott Quality procedures to support on-market changes and product improvements

• Apply quantitative methods, analyzes data, evaluates results, forms conclusions and provides/implements improvements.

• Record and communicate experimental results to technical personnel with diverse scientific backgrounds.

• Perform all duties in compliance with appropriate regulations and company policies

• Responsible for implementing and maintaining the effectiveness of the quality system.

• Define investigative paths for and confirms Complaint Handling investigations to closure

• Maintain effective communications within ADD Hematology organization & leadership

You'll be accountable for meeting our compliance standards including FDA, OSHA and Abbott policies and procedures.

EDUCATION AND EXPERIENCE YOU'LL BRING

Required

• Bachelors Degree In engineering or life sciences

• Minimum 6 years of experience in a Biosciences or Engineering capacity

Preferred - Please Modify

• • Experience in a clinical laboratory servicing diagnostic medical equipment

• • Knowledge of electro-mechanical, optical and fluidic systems

• • Experience planning and executing hardware / software integration activities

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance

• Financial security through competitive compensation, incentives and retirement plans

• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

• Paid time off

• 401(k) retirement savings with a generous company match

• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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