Social Media Support Specialist - $25/hour + Paid Training

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Job description

Seasonal Support Specialist - Mountain View, CA Only

$22.00 an hour base pay + $3.00 an hour for every hour worked

In this role, you will be providing a high-touch product support to users using social media platforms. Our Social Media Support Consultants support customers with navigation, best use cases, troubleshooting, and provide continuous improvement for our client.

(Note: We are only hiring candidates from the Mountain View, CA area to work at the site)

Equipment will be provided.

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

Benefits and Pay:

• Starting pay rate of $25 per hour
• Bonus Opportunities $500.00 Training Bonus / $1500.00 End of Season bonus
• Paid Training Program
• Employee advancement opportunities
• An exciting company culture focused on teamwork and inclusiveness

A Day In The Life:

• Be the first line of support for high valued users on social media platform
• Ensure that these users are treated with the highest level of care and empathy
• Act as a resource to answer any product, account or profile questions a user might have, helping diagnose any issues they encounter and determining when to escalate to various internal teams as required.
• Where users are identified as having become unsure of next steps, proactively follow up with them to determine what the client can do to assist their progress.
• Flag and report profile status and provide regular updates to the user
• Be able to move fast internally through escalations to get the user's account be to being active.

The Skills That You'll Need to Be Successful with Us:

• Basic understanding of 3rd party platforms or APIs- must be able to educate users on policies.
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
• Above average technical ability; there's no coding or highly technical work included but being able to learn and understand merchant steps in-product and navigate internal tools for issue diagnosis will be required.
• Customer Service focus, and strong presence and ability to drive-to-action via email, phone or VC support.
• Process minded; able to follow defined processes but help understand where they can be optimized or improved would be valuable.

Minimum Requirements/Additional Info:

• High School Diploma or GED
• At least one year Social Media related experience
• Additional Customer Service and or Sales experience preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status

Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection proces