Account Manager

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Job description

Join a Fast-Growing Data Driven Company-

We are a seeking a passionate, Sales driven individual looking to build their career. Digital Room is a rapidly growing e-commerce company providing online printing services for small and medium businesses in North America through a portfolio of 12 transactional websites including UPrinting, PrintRunner, PrintPlace, 48 HourPrint and NextDayFlyers.

Digital Room is backed by HIG Capital and is headquartered in Sherman Oaks, California with offices and manufacturing facilities in California, Texas, New Jersey, Ohio, Michigan, Utah, and the Philippines. We have over 1,700 employees working across the globe and strongly believe that employees are our biggest asset and offer them interesting and engaging opportunities to fulfill their career aspirations. To know more about our organization visit us at .

We are actively looking for a Sales Account Manager to help drive our aggressive growth targets. This position is located in our Van Nuys, California office.

As an Account Manager, you will be provided a book of business to maintain and build upon. In addition, you will be provided warm customer leads through a well-established pipeline to add to your book weekly. You will be exposed to a wide array of printed products, lithographic and digital printing, grand format printing, mailing and premium products (pens, cups, mugs and garments). There is a vast opportunity of growth potential in joining our sales force!

Responsibilities:

Account Management:

• Maintain and grow your assigned base of clients
• Identify top prospects for growth
• Execute a sales plan for obtaining new clients
• Close and grow sales through professional communication with existing and potential clients
• Solicit customers with new Products and Services, by cold calling and email solicitation
• Expand market awareness of our products and our industry experience by communicating features, benefits of our products and services effectively
• Meet or exceed an established monthly sales goal
• Offer and sell mark-ups when possible, above the company's standard pricing
• Generate a "Funnel" of suspects, prospects and customers to maintain growth
• Promote design orders and custom packaging
• Check status and follow up on all assigned accounts, work with Account Coordinator/Ops Teams as necessary
• Check status and follow up on custom jobs
• Maintain knowledge of competitor products and pricing
• Follow up on promotions and any mailings generated for customers

Order & Quote Entry:

• Deliver price quotes/estimates for customers and convert to orders
• Work with Estimating team to understand and develop solutions to fit customer requests
• Provide shipping and freight quotes when requested
• Check Internal Management System for alerts assigned daily
• Demonstrate working knowledge of the design tools and price calculations

Customer Support:

• Input problem tickets and reprints when required. Follow up with CS Ops on follow through
• Input any special packaging and handling requirements for customers
• Generate sample requests for accounts when requested
• Review your customer list for any orders in process daily
• Follow up daily with CS Ops with any problems with above

Qualifications:

• 2 years+ sales or Account Management experience - preferably in the E-commerce Printing industry (offset, Digital, Large Format)
• 2 years+ experience using CRM software (Salesforce, ACT, Goldmine or Hubspot).
• 2 years+ experience growing current customer/account sales
• 2 years+ excellent customer service using multi-line phone system
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Strong understanding of Digital Room's Internal Management System (IMS), or ability to learn quickly
• Strong understanding of ganged sheet process or ability to learn quickly
• Excellent written and verbal communication skills
• Strong attention to detail
• Customer-focused attitude
• Strong understanding of printing or ability to learn quickly
• Flexibility and willingness to take on new projects and requests as they arise
• Good problem-solving skills

Pay Rate: Base Rate Plus Commission (Depending on Experience)