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Sales & Reservations Agent - Ski & Snowboard School

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Aspen Skiing Company

2021-12-03 07:34:16

Job location Aspen, Colorado, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

Job Description

The Ski & Snowboard Schools Reservationist provides sales and administrative support to the Ski and Snowboard Schools while providing exceptional customer service for both employees and guests in a fast-paced, rapidly evolving environment. The Reservationist exercises professional conduct at all times and supports positive rapport with guests and employees alike.

ESSENTIAL JOB FUNCTIONS
Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kids camp and other seasonal on-mountain activities with a focus on Ski and Snowboard School products
Completes group and private lesson payroll audits along with daily reconciliation
Assist with ski and snowboard instructor scheduling, group class rostering, private lesson assignments
Sell bus passes and provide sales and ticketing support to employees
Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.
Promote the school and instructor team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross sell effectively
Employ professional sales techniques to drive conversations with guests
Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed
Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments
Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone

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