Product Sales & Call Center Agent - $15/HR - Full Time - Winter Seasonal

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Job description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Product Sales & Call Center Agent
(aka Mountain Info Agent)

Department Overview:
The Mountain Information & Activities Agent is a highly visible, professional position which offers support to staff and guests. Mountain Information agents strive to be the most knowledgeable and skilled staff members at the resort.

This team works with almost every department across the mountain and is a resource for all other employees. This team is growing and throughout the season we are eager to find more opportunities to assist staff and guests.

The Mountain Information team is made up of about twenty staff members and falls within the umbrella of our larger Product Sales & Services team. We are a unique team that offers a dynamic, varied work environment with opportunity for development within the company and summer seasonal positions. Summer positions are June - mid September. This is a great position for starting out in the travel and leisure industry or for honing guest service skills in a new environment.

What does the Mountain Information team do?
We staff a call center which helps answer guest questions before, during, and after their vacations and assist in making reservations and providing general mountain information. We also staff a sales location at the Peak 8 base area which specializes in private lessons and lift tickets/season pass sales. Staff is expected to help every guest and employee who they come into contact with whether over the phone, via email, or in person. Agents are knowledgeable about all aspects of the ski resort and the town of Breckenridge.

We utilize customer manager, Guest Connect, data capture, call tracker, SharePoint, PeopleSoft, Microsoft Office, and other minor applications.

Who Do We Hire?
We are looking for team members who are passionate about Breckenridge, skiing/ snowboarding, the mountains, and offering our guests an experience of a lifetime. Ideal candidates have two plus years of guest service experience in a high end hospitality, activity, or retail environment. Team members must possess a strong moral compass, the ability to learn and react quickly to changing situations, a focused and efficient attention to detail, and the ability to take initiative in their job performance. They are articulate, well spoken, and present themselves professionally. We do hire candidates with different types of work experience and education if they demonstrate through their application and interview the ability to be successful in our work environment.

Additional Information:

• In this position, you will work 3-4 days per week in the call center and 1-2 days per week in one of our sales offices
• Most shifts are 7:40am-5:15pm, with 1 half day per week
• We are open seven days per week, including holidays
• Our call center does not have any windows
• Uniform jackets and shirts will be provided and they must be worn during each shift. You may wear non-ripped jeans or khakis with them.
• Beards need to be neatly trimmed before each shift. If you do not have a beard you must be cleanly-shaven each day. This means that you need to shave the day of your shift, not the night before.
• Our call center and sales offices can be very popular, so you must be okay working in fast-paced environments
• We have start dates in September, October, November, and December (and throughout the rest of the season) and the manager will reach out with exact dates
  • We typically open for the ski season in early-mid November, at which point we will be open seven days per week. Before we open for the season, you will work only in the call center and we will be open only Monday-Friday.

The budgeted range starts at 15. Actual pay will be adjusted based on experience.

The perks and benefits include

• Free ski passes for employees
• 401(k) retirement plan
• Accrued Sick Time
• Discount lift tickets for friends and family
• Free ski lessons
• Discounted lodging, food (including $5 meals), gear, and mountain shuttles
• Discounted bike haul & golf
• Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus…

• Critical Illness and Accident plans
• Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
• Free ski passes for dependents

If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 368147