Assistant Community Manager

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Job description

Summary:

The Assistant Manager is a critical role within our Property team at Delwest. They assist the Community Manager in daily property operations, appearance, and function. The Assistant Manager helps oversee the property staff and vendors to ensure a smooth and enjoyable experience for all community residents. The ideal person for this position should thrive in a fast-paced environment and have excellent communication, organization, and interpersonal skills. This role reports directly to the Community Manager and works closely with the rest of the community staff and residents. We expect all community staff to maintain a respectful and courteous manner with teammates and community residents, and to adhere to Delwest Management's performance and procedure expectations.

Responsibilities:

Resident Relations and Retention

• Quickly and professionally respond to all resident needs and concerns.
• Assist with new resident leasing and tours.
• Accurately compute, charge, receive all deposit, rental, legal and/or damage funds.
• Design, implement, and encourage resident participation in community events.
• Manage all move-in and move-out process and inspections ensuring that both experiences are well planned and executed for residents.
• Enforce all community commitments and regulations to maintain a safe and responsible community.

Accounting

• Accurately compute, collect, document and deposit resident security deposits, rental amounts, residential legal, banking, and/or damage fees.
• Obtain vendor services and products through Delwest Management Procedures.
• Oversee and consistently complete with detailed accuracy vendor invoices and property Pos.
• Compute, document, and submit resident move-in and move-out charges within Delwest Management's time frame to Compliance Director's approval.
• Design, control, and/or review budget and account receivable documentation.

Marketing

• Investigate, survey, and shop other properties in the neighborhood for comparison processing.
• Design and place advertising that will attract the public and program market.
• Receive applicant and housing applications and interview prospective residents.
• Accurately and courteously address incoming phone calls and questions about the properties and its programs.
• Understand competitor properties and assist in updating market rent.
• Ensure that all exterior marketing (balloons, flags, leasing signs) are clean and presentable for prospective residents.
• Plan and create monthly resident events and offerings.

Property Operations

• Assist with all resident, employee, and property safety and security concerns.
• Neatly and accurately prepare, maintain, and file documentation and paperwork.
• Conduct office functions in an organized and courteous manner.
• Assist with maintaining and upgrading all property appearance functions and components.

Experience:

• Previous experience using RESMAN system preferred
• At least 3 years of experience in a property management role
• At least 2 years of experience in a leadership role
• Previous experience with property accounting and leasing
• Previous experience with basic office skills and email etiquette

Qualifications:

• Excellent communication, team, and interpersonal skills
• Detail-oriented and organizational skills
• Must be able to safely lift at least 25 lbs.
• Must be able to work 40 hours a week
• Must be able to pass a background check

Compensation and Benefits

• Pay range for this position is $38,000-$48,000/year
• Health, vision, and dental insurance
• PTO and Sick Leave provided
• Room for advancement and growth opportunities

About Delwest:

Delwest is a Denver-based real estate development firm focused on creating value within local communities through a unique combination of leadership and partnership.

The company's roots in residential development are deep, beginning with founder Joe DelZotto's grandfather Jack, an Italian immigrant to Canada in the late 1920's who started as a stonemason. Over time, Jack established a homebuilding company that grew into an industry-leading real estate firm headquartered in Toronto. Joe DelZotto continues the family tradition of entrepreneurial innovation, quality craftsmanship, and civic planning, all of which is deeply ingrained in the Delwest methods of operation and construction. Indeed, the DelZotto stamp of authenticity, innovation, and integrity can be seen in every property Delwest has built or rehabbed along the Front Range.

With a portfolio including multi-family rental properties (both luxury and affordable), whole communities of single-family homes, and renovated historical homes and buildings, Delwest is considered by its urban, federal and financial partners to be among the top metro-area real estate development companies.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location