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Business Systems Analyst

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First Soft Solutions [ Direct]

2021-12-03 07:35:06

Job location Denver, Colorado, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

This is an exclusive requirement with our direct client, we have 6 positions and wanted to close all the positions.

Remedy, SQL and Telecom Experience is the key.

· Minimum 3+ years of Production Support experience

· Ability to operate under pressure and meet strict deadlines is a must.

· Identifying and resolving technical issues

· Excellent technical skills including strong problem-solving abilities.

· 24x7 Support experience

· Basic Database / SQL experience

· Experience with Remedy (or similar) ticketing system

· Experience with Splunk for researching transactions in logs

· Duties include:

  • researching provisioning issues to identify resolution work steps;
  • documenting steps required to resolve an issue;
  • executing provided work steps for resolving provisioning issues;
  • mapping issues in tickets to known root causes;

· Ability to work under tight deadlines with a "get the job done" mindset

· Strong sense of responsibility - willing to take ownership of issues

Job Types: Full-time, Contract

Pay: $56,193.00 - $126,548.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: One location

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