Customer Support Analyst

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Job description

Job Description

The Position:

The Customer Support Analyst will focus on delivering a top of the line

customer support experience to Nutrien Ag Solution employees. They will report

to the Retail Customer Support Supervisor, located in Loveland, CO. This role

will focus on resolving our Nutrien Ag Solution employee's questions or issues

on first contact. The Analyst must be knowledgeable enough to have the ability

to problem solve and find a resolution. The analyst will work independently to

resolve issues, but will also work as a team to share knowledge, and help to

resolve more difficult issues. They will be expected to share best practices

and lessons learned with the team. There is an opportunity for the candidate to

work remotely. Looking for those on MT or West Coast Time Zone.

Key Tasks:

• Provide front line support to Nutrien Ag Solution employees via phone,

e-mail, and self-service.

• Application Support
• Functional Support
• CAREER Opportunity. G raduate to SAP support analysis
• Resolve almost 90% of those tickets on the first call. Not a lot of escalation.

• Problem solve to determine nature of the issue

• Log, resolve and/or track progress and resolution of all incidents.

• Act as liaison between employees and level 2+ support teams

• Escalate and manage critical incidents

• Perform password resets and user account lockout diagnostics

• Walk client through problem-solving process

• Follow up with users to ensure issue has been resolved

• Update the internal knowledgebase with issue resolution details

• Assist with resolution of technical challenges

• Proactively provide relevant training

• Work independently following company guidelines and procedures

• Protect organization's value by keeping information confidential

• Any other job responsibilities as required by the Company's discretion

• Other job duties as assigned

• Good Attendance Required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.