Customer Support Representative III

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Job description

Kelly is hiring a Customer Care Representative III in Denver, CO!

What will YOU be doing in a Customer Care Representative role?

Day to day tasks and duties include:

+ Detailed review of purchase orders to capture special requests listed by the customer.

+ Efficiently and accurately input customer orders into the order entry system and advise customer immediately if product cannot be shipped according to their request.

+ Enter orders and electronic transactions using third party EDI and customer portals.

+ Respond to customer requests phone or email in a professional, courteous, and positive manner, and provide customers with general information concerning products, lead times, pricing, expected ship date, and shipment tracking.

+ Proactively reach out to customers to keep them informed of issues and resolve problems.

+ Use exceptional communication skills to build relationships with customer base.

+ Process product returns according to policy, assigns Returned Goods Authorization RGA number, and communicate instructions to customers.

+ Research and issue credit memos to customers based on pricing discrepancies, returned product, debit memos, or other reasons verified by the CSR s investigation.

+ Initiate the Customer Complaint process by receiving logging the complaint and reporting the findings to the customer and/or Sales Representative as appropriate. Take actions as appropriate and necessary to resolve issues. Perform duties related to the tool repair process.

EDUCATION, EXPERIENCE AND KNOWLEDGE NEEDED: High School Diploma or GED required. Technical College Degree, Associates degree or equivalent coursework in business management preferred.

**Why Kelly** **®** **?**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.