Technical Business Analyst - Remote

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Job description

Overview:
JOIN OUR TEAM! HERE ARE A FEW OF THE REASONS YOU WILL LOVE IT HERE

Generous Time Off

2 weeks of paid vacation (accrued per pay period)

6 scheduled paid holidays

3 floating paid holidays (pro-rated based on hire date)

40 hours of paid personal time (pro-rated based on hire date)

Additional time off benefits paid and/or unpaid may be available under applicable state regulations

100% Company paid coverage for

Short- and Long-Term Disability Insurance

Life Insurance

Health Advocacy

Employee Assistance Program

Health Care Coverage

Coverage for medical, dental and vision starts the 1st of the month after 30 days

CPI is not raising medial premiums for 2022

Generous Company contribution to Health Savings Account for enrollees in HSA qualified medical plan

Annual Merit Review Process

401K with a competitive company match percentage

Tuition Reimbursement Program

Employee Referral Program

The Technical Business Analyst is responsible for the technical support of CPI's business applications including: ERP, CRM, analytics tools, ETL processes, and robotic process automation (RPA) solutions. The role partners with business analysts, software development teams, and product owners to build robust and creative technical solutions for production support and new development.

The ideal candidate for this role would be a well-rounded person, have an understanding of business processes around enterprise systems (such as ERP and CRM tools) as well as a strong technical background working with databases, report writing, software development, APIs, and RPA tools.

Responsibilities:
Use software engineering and analyst skills to support business and production operations by building technical solutions using RPA tools, various databases, SQL, scripting, and software development methodologies

Support daily production and prepress operations through managing and updating RPA work flows and scripts

Develop tools to automate data imports and exports from business tools

Work across functional and product teams to build system and data integrations with our core ERP and CRM systems

Develop a suite of monitoring tools with the goal of increasing stability and reliability of CPI's core business applications

Collaborate with CPI's product teams to build data integrations with our proprietary systems

Work closely with CPI's Prepress operations to support, design, and build RPA solutions

Develop a deep understanding of an extensive set of existing RPA workflows; working toward becoming an SME for the Prepress toolset

Create detailed documents describing interactions between systems

Be a leader with developing and designing CPI's integrations, monitoring, and RPA solutions

Design and develop reports using tools such as Tableau, SSRS, Crystal Reports

Traveling to other CPI locations as needed

Working night and weekends rarely, as needed, to assist with testing and software implementations

Qualifications:
Bachelors degree or equivalent experience in technical or business disciplines

4+ years of software development, scripting, or RPA workflow development experience

4+ years of working as a business or technical analyst

2+ years of experience with business applications including: ERP, CRM, and RPA tools

Demonstrated experience with software development methodologies

Effective written and verbal communication skills

Detail-oriented and able to communicate relevant details to decision-makers

Deep knowledge of RPA tools including: Enfocus Switch and Microsoft Power Automate

Working understanding of REST APIs - how to implement and test simple integrations

Reporting and data skills including: Crystal Reports, SSRS, SSIS, SQL, and Tableau

Willing to work off-hours as needed to support upgrades, testing, and production scheduling limitations

Demonstrated experience with source control methods and tools such as Git and Gitlab

Software development experience with languages including: Python, NodeJS, and C#

Experience with automation platforms such as Ansible is a plus

An understanding of design tools such as Adobe InDesign and PDF manipulation would help, but is not critical

Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®. Learn more at .

The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic. Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning, daily temperature checks, social distancing measures, and required face masks for all individuals onsite in our facilities. We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary. These are just a few examples of our commitment to the safety and health of our workplaces.

Benefits
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Vacation Pay, Tuition Reimbursement and 401K with a competitive company match percentage.

CPI is an EEO Employer. A complete background including drug screen is contingent upon hire

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