Front Desk, Shuttle Driver & Housekeeping Team Members

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Job description

Antlers is hiring Front Desk, Shuttle Driver & Housekeeping Team Members. Ful Time & Part Time positions available. $15 - $18 DOQ + great benefits including health/dental/vision, ski pass, and EAP. On-site housing (150 yards to gondola) available for the right candidate.

Front Desk Agent

Objective/Summary/Description

Represents the property to the guests and owners throughout all stages of their stay. Takes reservations, assigns rooms, helps guests with check-in and check-out, and accommodates special requests whenever possible.

To apply, please send letter of interest and resume to chad (at) antlersvail.com.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

• Knows room locations, types of rooms available, and room rates and discount offers.
• Must be sales-minded. Presents options and alternatives to guests and aids in making choices. Knows deposit and cancellation policies.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Works with group sales department to take group reservations and direct attendees to meeting locations.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, and special requests.
• Knows how to use front office equipment.
• Process guest check-outs.
• Coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

REQUISITES:

Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Must be able to work independently and as a team player. Respond at all times in a friendly, helpful manner to guests and other colleagues.

Experience: Previous hotel-related experience preferred but not necessary.

Physical: On occasion may need to lift and carry up to 40 pounds.

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