Customer Service & Collections Associate

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Job description

CUSTOMER SERVICE & COLLECTIONS ASSOCIATE

ABOUT THE COMPANY:

Libertas Funding is a dynamic financial technology firm specializing in providing capital for small to medium sized businesses. With over 100+ years of combined funding and credit expertise we can provide our clients with the optimal funding solutions to grow their businesses. We view each business uniquely so we can adjust to our clients' needs. Our technology-driven platform and extensive experience empowers us to deliver quick and meaningful decisions. Libertas Funding maintains a spirit of innovation and customer focus, leveraging our proprietary, data-driven risk models, technology and distribution, to further our position as a leading alternative funding company serving small businesses.

ABOUT THE ROLE:

Reporting to the Director of Customer Service & Collections, the Customer Service & Collections Associate will perform an integral part of collections activity communicating with our borrowers by placing calls and/or correspondence to optimize payments. This is an in-person role and cannot done be remotely.

The responsibilities will include:

• Contact customers via telephone, email, and text message and arrange/negotiate to bring the account current while complying with internal policy and procedures.
• Work with customers requesting modifications or hardship to their paybacks.
• Respond to incoming phone and email customer service inquiries.
• Document all interactions with 100% data integrity in the appropriate CRM system.
• Identify opportunities to improve and scale the collection processes on behalf of our bank partner and share with the rest of the business.
• Investigate, research, and track consumer information using online skip tracing tools.
• Operate in a goal-oriented environment, achieving individual and team performance targets.
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and internal regulations.
• Daily/weekly reporting to direct supervisor.
• Other Collections and Customer Service functions as assigned by management.
• Manage alerts from Experian and Skip Tracing sources

ABOUT THE CANDIDATE:

Our ideal candidate will have the following:

• Bachelor's Degree
• 1-3 years' experience in call center collections and / or customer service.
• Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)
• Financial Services experience
• First party collections experience strongly preferred.
• Availability to work full-time.

Our ideal candidate will possess the following core competencies:

• Display strong communication, analytical, and problem-solving skills.
• Excellent negotiation and problem-solving skills.
• Organized, detail-conscious, and task-oriented mindset.
• Committed to excellent customer service.

LIBERTAS IS A MANDATORY VACCINATION EMPLOYER

Libertas Funding, LLC provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age sex, sexual orientation, gender identity, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the federal, state, or local laws.