Lead Business Analyst - Salesforce CRM - Remote

---

Job description

Lead Business Analyst - Remote
Come Make the World With Us

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You'll Do
As a Lead Business Analyst, you'll be part of our IT team located remote. You'll get to:

• Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align IT CRM solutions with business initiatives
• Works closely with business users to define and analyze problems and leverages Salesforce.com platform to figure out the most suitable technical, application or configuration solutions
• Defines project requirements by identifying project milestones, phases, and elements; forming project teams; establishing project budgets
• Works with Architects and Developers to translate business requirements into functional/technical specs
• Validates business and technical requirements are met during the project delivery process
• Oversees user acceptance testing (UAT) activities to ensure business and system requirements are met
• Leads both innovation and strategy development with subject matter expertise, when appropriate; Seen as the go-to for subject matter expertise by leading day to day activities
• Provide guidance to team members, including suggesting/promoting standardization of procedures to help define CRM best practices
• Creates, reviews and delivers end-user documentation (user guide, process flow charts, training materials) and training for accuracy
• Build relationships and provide technical guidance to assigned Business Unit or Function
• Leads small to medium scale IT Transformation initiatives

Who You Are
You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

• Strong knowledge of Salesforce.com platform, including add-on features and third-party apps
• Broad knowledge of integrated technologies and sales enablement solutions in the CRM/Digital ecosystem
• Experience with Salesforce Lightning, Org migrations, Omni Channel, CPQ, Marketing Automation, and Commerce solutions a plus
• Proficient in MS Word, MS Excel, MS PowerPoint, SharePoint, Visio, JIRA, Azure DevOps, or other requirement management tools
• Knowledge of application and system integration methods and computing environments
• Basic understanding of application portfolio, IT strategy, and business priorities
• Undergraduate degree and 8-10 years relevant experience, or
• Graduate degree and 6-8 years relevant experience.
• Salesforce Certified Administrator preferred.
• Solid knowledge of system development methodology, project management, system architecture, and analytical/problem-solving skills.
• 8-10 years of relevant experience or equivalent combination of education and work experience.
• 0-3 years of leadership experience is a plus.
• Agile delivery experience preferred.
• Experience with a Managed Service Provider environment preferred.

What You'll Receive
You'll receive a competitive salary and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

How You'll Feel
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-TRF2

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.