Business Operations Lead

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

We are currently seeking a Business Operations Lead (BOL) to partner with our Market Director to drive key initiatives for the Mid-Atlantic Market (Washington D.C., Maryland and Virginia). This key leadership role will assist the Market Director, Business Unit Leaders and Corporate Function Leaders in creating a platform which enables our professionals to maximize results. Working with the Market Director, this position will drive the development and execution of annual business plans and own key initiatives to innovate our business to improve productivity and expand capacity at all levels. The BOL will measure the effectiveness of allocated resources and will provide timely, accurate reporting on the operating condition(s) of the Mid-Atlantic Market. This role will be based in our Washington, D.C. or Tysons, Virginia office.

Key responsibilities include:

* Establishing strategic plans for the Mid-Atlantic region and each office within the Market
* Creating and executing annual business plans for the Mid-Atlantic Market
* Partnering with Mid-Atlantic Market Director to drive growth and productivity initiatives by providing metrics and analytics required for decision making
* Assisting Market Director with all facets of the Recruiting / Mergers & Acquisitions process from deal information to the onboarding of new team(s)
* Interacting with all Business Unit Leaders (Brokerage, Capital Markets, Property Management and Project Management) and Business Support Leaders (Finance, HR, Marketing, Research, Sales Enablement) to drive new initiatives that support the overall mission.
* Overseeing smaller market/business sectors that may require formal leadership.
* Driving innovation
* Monitoring and managing key metrics (revenue per professional, spend, utilization rate of infrastructure groups, etc.), Track top Achievers
* Financial review of the business at a macro level.

Experience and Requirements:

* 7+ years of strategic operations leadership experience (preferably in a commercial real estate brokerage environment and/or real estate industry) with proven track record of driving key business initiatives while partnering with senior executive leadership
* Strong financial/business acumen to understand/provide context for decisions.
* Bachelor's degree with outstanding academic achievement; Master's degree preferred.
* Expert level user of MS Excel, Word and PowerPoint
* Extensive experience with CRM (Client Relationship Management) systems.
* Ability to interact with multiple stakeholders and pro-actively anticipate their needs
* Planning and Organizing - establish course of action to accomplish goals, evaluates results, develops schedules, and can orchestrate multiple activities at once by effectively utilizing resources
* Client Focus - dedicated to meeting the expectations and requirements of external and internal clients, acts with client in mind, establishes and maintains effective relationships, and gains their trust and respect
* Dealing with Ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty
* Interpersonal Savvy - relates well to others at all level and uses diplomacy and tact
* Self-Starter - able to start and complete projects independently
* Time Management - use time effectively and efficiently, can attend to a broader range of activities, gets more done in less time than others
* Written/Oral communications - ability to speak and write clearly and concisely, get messages across that have the desired effect
* Constantly demonstrates leadership presence
* Sense of urgency
* Collaborative work style - ability to create an environment of safety and candor to challenge and debate issues of importance.
* Pro-active and energetic
* Actively pursues continuous learning to offer new ideas for improving the business, client service and employee relations.
* Travel required within the regional offices (Norfolk to Baltimore - approximately 10-25%)

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.