Housekeeping Manager - H

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Job description

The Hilton Washington DC National Mall The Wharf is a 5 minute walk to District Wharf, steps away from the Spy Museum and atop the L'Enfant Metro and Retail. This unrivaled location near the U.S. National Mall provides an exciting opportunity for an experienced Housekeeping Manager. The ideal candidate will have previous market experience as a Housekeeping Manager for a mid-large size hotel.

Responsible for assisting the Executive Housekeeping in maintaining a clean, orderly and attractive establishment. Responsible for the supervision of all associates in housekeeping.

JOB DUTIES:

-Inspect assigned areas and guestrooms in order to provide feedback to management and employees on the cleanliness and maintenance of those areas with hotel cleanliness standards.
-Manager the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
-Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
-Review work assignments of employees and make adjustments as business needs.
-Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
-Hold a pre-shift meeting with staff prior to reporting to stations.
-Be prepared for each daily activity and review any variations with management and staff.
-Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
-Consistently monitor the performance of team members on an on-going basis and assist the department manager in providing feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
-Manage the staff and handle associate situations.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
-Assist in the preparation of weekly schedules in accordance to guest needs and staff availability.
-Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out managerial responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of team members.
-Promote open channels of communication between all hotel departments.