Business System Analyst

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Job description

· Document requirements, support development and testing for large ERP implementation projects.

· Design solution architect for multiple simultaneous enhancements to improving processes and outcomes.

· Improve the efficiency of team operations through lean process design and implementation of process automation.

· Lead solution deployment for various DoD department and agencies.

· Lead deployment site visits, led executive briefings, conducted leadership training sessions.

· Provide quality assurance and oversight during development of cloud based custom application to track agency level project requirements,

· Manage internal training initiatives for large geographically distributed team of two dozen (or more) ERP consultants including hosting bi-weekly trainings, creating knowledge repository, and managing a team web forum to ensure our customers receive high value service from our experts.

· Lead business process workshops, fit gap analysis, design customizations and requirement changes.

· Provide ERP deployment metrics to program leadership and client stakeholders across numerous deployment releases.

· Act as SME liaison between the project and other government agencies, respond to system questions, issues, and errors handling

· Conduct process improvements workshops, develop and document the integration of ERP systems across the DoD.

· Prepare and review training contents, end-user training artifacts and presentation developed specifically for DoD including instructor-led training and workshop, computer-based training courses and process improvements.

· Manage risks through effective contingency plans and proper escalation.

· Perform fit/gap analysis to develop functional and technical specifications.

· Troubleshoots and resolves issues, provides reports and recommendations to management on an ongoing basis

· Responds and troubleshoots end user issues escalated from the service desk

Basic Qualifications:

· Must be U.S. Citizen and holds Active Secret Clearance.

· Basic - Intermediate level of Microsoft Office products such as Word, Excel, and PowerPoint.

· Ability to create publications such as white papers, one-pagers, and presentations on software overviews, user performances, and data-driven metrics.

· Comfortable in handling and managing large datasets of sensitive information.

· Ability to travel if necessary to client sites in both domestic and international locations.

· Basic understanding of dashboards.

o Understanding of dashboard software like Tableau, Qlik, or PowerBI would be an added benefit.