Client Order Management Analyst

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Job description

DescriptionAbout this role. BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares ETFs. Team Overview: The Client Experience (CX) organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Implementation, Client lifecycle & Due Diligence), CX Operations (COM, Invoicing, Reporting, Projects & Engineering), CX Delivery (Experience Management, Specialized Servicing, Service Centers), and CX Enablement (COO, Client Experience Transformation). Our vision is to make BlackRock easy to do business with, and to deliver clients a high-quality service experience across all products, leveraging optimized technology to drive growth. The Client Order Management (COM) function provides the order execution service for BlackRock clients, receives client investment instructions into BlackRock's commingled products and segregated portfolios, and ensures that order placement is accurate and consistent with the client's instructions. The team facilitates approximately 1.3 million transactions with a value of $1.7 trillion annually. The COM Analyst is responsible for facilitating and coordinating the notification of client investment instructions within strict deadlines with an emphasis on accuracy, risk and quality control. This position has a high level of client service and interdepartmental contact. Key Job Responsibilities: Handle incoming client phone calls including investment instructions and inquiry servicing. Complete day to day assigned tasks; including, but not limited to, control reports, exception monitoring, and reconciliation. Serve as a contact for clients and their agents for communication of investment instructions into/from collective funds and separate accounts. Facilitation of client trade instructions, verification/confirmation of instructions, compiling of summary data and verification/dissemination of information to internal BlackRock groups integral to the investment process globally. Work closely with internal groups such as Portfolio Management, Relationship Managers, Legal & Compliance, Risk, Onboarding, Client Experience, and other Operational Teams. Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BlackRock groups. Build and maintain strong, productive and effective relationships internally and externally. Participate and complete special projects as assigned, including automation efforts, system testing, client research, and representing COM in firmwide projects and client meetings. Skills and Requirements: BS/BA in business, finance, accounting, economics, or related field. 1-3 years of investment experience is helpful. Internship experience is also acceptable. Innovative problem solving capabilities and ability to think and act quickly. Exceptional written and verbal communication skills are essential. Demonstrated analytical ability, maturity and judgment in servicing institutional clientele. Organized, self-directed and detailed individual with strong time leadership skills. Analytical ability to synthesize information and summarize issues. Ability to apply factual based data in decision making process while working under critical time-frames. High proficiency in Microsoft Office and an interest in learning new applications. Capacity for working effectively and efficiently on multiple projects simultaneously in a fast-paced and constantly evolving environment. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. About BlackRock. At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit careers.blackrock.com || | | LinkedIn: BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.