Customer Service Representative (CSR) - Bilingual Fluency Spanish & En

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Job description

Overview: Customer Service Representative (Spanish-speaking): Top-Paying Spanish CSR Role in Metro D.C. Area!

Advance your career with a Small Business supporting a federal client. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits, including health and 401(K).

We are seek bilingual candidates who speak English and Spanish fluently.

Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquires. The information call center will be established with language appropriate translators to serve the traveling public via telephone calls and emails.

Responsibilities

• Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
• Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
• Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
• Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
• Provide and transfer any reportable communication to the appropriate department.
• Answer customers questions; make referrals: help clarify policies and procedures.
• Provide general travel assistance information.
• Provide information for filing claims with DHS.
• Other duties as assigned

TechOp CSR teammates support 24-hour operations, with 3 shifts (options available to you are morning, mid, and overnight) to support the call volumes. The work schedule is expected to be 40 hrs/week without an expectation of overtime, but some shift flexibility may be required.

Requirements:

Must be a U.S. Citizen

Must be fluent in both English and Spanish (language skills will be assessed during the interview phase)

Bachelor of Arts or Science from accredited college or university required

2 years of customer service experience required

Additional Skills:

Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen

Applicants selected will be subject to a background investigation and need to meet security eligibility requirements

EEO Statement

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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