Leasing Consultant

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Job description

JOB SUMMARY

Primarily sales position with a strong emphasis on customer service, meeting goals and achieving results, the Leasing Staff manages the sales process, from start to finish, presenting the apartments and communities enthusiastically, overcoming objections, building relationships, and creating excitement.

DUTIES AND RESPONSIBILITIES

* Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.
* Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget.
* Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.
* Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.
* Prepares and maintains a file for each resident according to policy and procedures.
* Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
* Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.
* Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
* Ensures adherence to LYND policies and safety rules; complies with LYND policies for reporting incidents.
* Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
* Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
* Attends and participates in training programs and events.
* Performs other related duties as assigned to meet the needs of the business.

EDUCATION AND EXPERIENCE

* High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required

KNOWLEDGE, SKILLS AND ABILITIES

* Required to have an acceptable criminal background and drug screen.
* This is a full-time position, must be able to work a 40-hour standard work schedule.
* Customer service skills and conflict resolutions skills to overcome objections and resolve issues
* Understands and complies with Fair Housing laws and standards
* Knowledge, Skills, and Abilities
* Sales knowledge, skills, and abilities to sell products and services to new and existing customers
* Skill and ability to communicate verbally clearly and concisely and in writing
* Organizational skills to maintain records and schedules
* Knowledge of apartment management laws and regulations at the federal, state, and local levels
* Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
* Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
* Ability to maintain confidentiality and maintain appropriate discretion
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
* This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
* This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.