Global Immigration - Advisory Services Manager

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Job description

ABOUT US

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients, and legalization services.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company's aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

POSITION SUMMARY

The Manager, Advisory Services works in conjunction with Client Services, Operations and Business Development to develop and / or manage the partnership with multiple clients and / or prospective clients that form part of Newland Chase's corporate client portfolio or sales pipeline. The Manager, Advisory Services is responsible for coordinating with, and supporting the business' various other functions, to deliver high-quality, customer oriented advisory services.

This is an exciting chance to develop your career and have the autonomy to manage client and government relationships, work at the forefront of new and developing immigration policies and practices whilst providing first class service.

KEY DUTIES & RESPONSIBILITIES
Provide strategic guidance to corporate clients and / or prospects for AMERICAS locations for a variety of immigration-related topics including: case assessment and eligibility requests; implementation, policy and process improvement recommendations for clients to improve their immigration program; and acting as the immigration subject matter expert for client-directed projects
Act as point of contact for highly visible, complex, and / or escalated immigration cases for our clients within the AMERICAS region
Work with Newland Chase's Advisory Services' team to complete multi-jurisdictional research projects and reference for immigration clients / prospects and internal Newland Chase Operations and Client Services' teams
Review internal and client-driven metrics to highlight immigration trends and areas to improve efficiency for both the Newland Chase clients and operational teams
Work closely with Newland Chase clients to identify educational opportunities and create / present training on topics relevant to our client's global mobility and business travel programs
Support and undertake informative training sessions for Newland Chase's internal teams to enhance their knowledge in specific immigration areas, and to improve their understanding of the work of Advisory Services to help them identify, pursue and generate new advisory projects
Work with Newland Chase's national offices and our Network Partners' team to monitor changes to immigration laws / regulations within the AMERICAS region, create immigration alerts around those changes for publication as well as ensuring dissemination of information across the Advisory Services' team
Together with Newland Chase Client Services' team, create onboarding strategies for new clients based in the AMERICAS region and monitor the onboarding process to ensure compliance and regulatory requirements are satisfied
Assist the Newland Chase marketing team with external presentations and webinars, and represent Newland Chase at regional immigration conference, symposiums and similar engagements
Work with Newland Chase reporting and finance teams to prepare and review cost projects for clients and assist clients with budget forecasting exercises
Ensure that all billable work undertaken is profitable and in scope, is billed promptly on completion and that additional fees are agreed in advance for additional services

ESSENTIAL

Previous immigration advisory experience
Minimum 5 years of broad immigration experience across the AMERICAS region
Proven ability to research, identify, analyze and interpret information from a range of sources and develop an appropriate solution
Proven ability to work as part of a team
Proven ability to undertake work on a project basis
Able to demonstrate a positive and flexible attitude to work, particularly to new initiatives
Proven ability to manage a diverse and varied (potentially complex) workload
Proven ability to work with VIP clients, including senior level corporate contacts
Proven ability to maintain a clear overview of the key issues and prioritize effectively
Proven ability to influence effectively and sensitively, verbally and in writing

DESIRABLE

Graduate level degree or equivalent
Second language
Proven ability to manage external third parties

PHYSICAL DEMANDS:

Visual acuity; ability to view computer screen for full shift, approximately eight hours
Sitting for extended period of time
Manual dexterity for operating a computer, keyboard and mouse
Speaking for operating a phone with ability to convey detailed information accurately and clearly

WORKING CONDITIONS AND LOCATION:

Office environment: exposure to computer screens
The ability to work from home/telework would be available.
Work location complies with all COVID-19 safety protocols.
EQUAL EMPLOYMENT OPPORTUNITIES

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.