HR Manager - Managed HR Services/Consulting

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Job description

We are actively seeking a high energy and self-motivated Human Resources professional to join our growing Managed Human Resources (MHR) team in Washington, DC. The HR Manager is a client based position and is part of a team of HR professionals who work together to service the HR needs of our clients. This position is responsible for performing full scope human resources services that span the life cycle of an employee. Each client engagement will be different depending on the services desired by each client and depending upon each client's culture and HR processes and systems. Types of services we provide to clients include benefits administration, payroll processing, onboarding/off boarding, employee relations, policy development, compliance, recruiting, employee surveys, FLSA audits, HR consultation to client leadership, on-site hours, and project work such as: HR audits/assessments; policy development, employee handbook creation/revision; compensation benchmarking; and, any other projects or HR related activities that a client needs.

Essential Duties and Responsibilities:

• Serves as the first line of contact with clients and manages the day-to-day HR operations as specified in our scope of services agreement with each client.
• Provides benefits administration to include enrollment, change reporting, COBRA administration, invoice reconciliation, annual renewal activities and being the liaison between employees and the benefits broker/ insurance carriers.
• Informs clients and colleagues of changes to or non-compliance with applicable federal and state employment laws so that clients maintain compliance.
• Processes payroll using a third party payroll platform; manages the timekeeping system (if applicable); answers payroll related questions of employees and clients; and, ensures accurate completion of W-2 wage statements.
• Drafts policies for clients that comply with applicable employment laws and that suit the workplace culture of the clients' organizations.
• Provides on-site support to clients as needed.
• Participates in initiatives that improve the Managed HR Services department.
• Supports other Managed HR Services team members with their work load as needed.
• Contributes ideas, knowledge and past experiences to the Managed HR Services team to help the team continue to evolve and grow to accommodate additional client engagements and team members.

Required Skill Set:

• Interpersonal Skills: Focuses on resolving conflict, takes accountability for his/her actions; maintains confidentiality; listens to others without interrupting; remains calm under pressure; and, views every "issue" as nothing more than a problem to be solved.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; and, makes timely decisions.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for his/her own actions; follows through on commitments.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments; manages client expectations in an environment where priorities constantly shift; work product is accurate; and, keep other team members appropriately updated on client situations.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; practices active listening skills and seeks clarification when needed; responds well to questions; demonstrates group presentation skills; and, participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and, able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's effort to succeed
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes and schedules other people and their tasks; and, develops realistic action plans.

Additional Skills and Abilities:

• Strong verbal and written communication skills. Well-developed interpersonal skills.
• Strong organizational skills.
• Demonstrated initiative to keep abreast of HR trends and changes and to conceptualize and implement changes to increase effectiveness and efficiency.
• Knowledge of federal and state employment and benefit laws.
• Ability to analyze data and provide recommendations.
• Full understanding of customer service philosophy and procedures of the Firm.
• Ability to motivate staff and deal effectively with performance problems. Exhibits objectivity and openness to others' views.
• Ability to work independently and as a member of a team.
• Positive attitude, service-minded, and solutions-based.
• Required computer skills: working knowledge in database software, HRIS, internet software, payroll systems, Microsoft Word, PowerPoint, and Excel.
• Ability to learn new systems as required.

Minimum Qualifications (Education, experience, certifications):

• Bachelor's degree in Human Resources Management or other related education, and a minimum of seven years' relevant experience or any similar combination of education and experience.
• PHR, SPHR, SHRM-CP or SHRM - SCP strongly desired. Other HR certifications a plus.
• Knowledge of federal and state employment and benefit laws and HR trends and changes.
• Required computer skills: strong Excel skills, Microsoft Word, Microsoft PowerPoint, HRIS platforms, and payroll platforms.
• Independent thinking; self-assessing and self-correcting behaviors.
• Ability to use systems by conceptualizing and implementing needed processes.
• Acute attention to detail.
• Must work well independently in a matrixed environment.

BENEFITS:

Marcum works hard to keep our compensation and benefit programs competitive with today's market. At Marcum, you'll find a competitive salary, benefits and 401(k) retirement savings plan. The firm offers a comprehensive employee benefits package that, in part, includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance & AD&D Coverage
• Long-Term Disability Insurance
• Dependent Care Flexible Spending Account
• Holidays and Paid Time Off
• Employee assistance program (counseling)
• Firm-paid training
• Various health and wellness programs

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