JIRA Service Management SME

---

Job description

job summary:

Randstad technologies is looking for a JIRA Service Management SME to support our healthcare insurance client in Washington, DC. This person will be a short term contract resource to help our client with a very specific ask within the tool- setting up queues, setting up ITSM workflows, and creating custom forms.

location: WASHINGTON DC, Washington, D.C.

job type: Contract

salary: $55 - 60 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

- Responsibilities

? Requirement Gathering

? JIRA Service Management Admin

? JIRA API Management

? Configure Jira Service Management projects and Confluence spaces

? Manage Atlassian stack applications, plugins, and conduct application server upgrades

? Advise users on how to optimize their use of these applications to support/ align with related business processes

? Work with business users to evaluate and implement new add-ons, exercising best judgment with go/no-go decisions

? Help troubleshoot and resolve bugs

? Participate in testing and implementing upgrades

? Use scripting and plug-ins to provide automation and improve usability

? Identify and apply best practices for scaling

? Define and document processes and procedures

? Develop training materials

? Train other Atlassian administrators, project administrators, and space administrators

? Help implement knowledge sharing forums

? Participate in defining the Atlassian roadmap

- Required experience

? 5+ years JIRA Service Management configuration, workflow creation and administration

? 5+ years JIRA API usage

? Experience with JQL (Jira Query Language)

? Experience with field configuration, schemas and system migration form other platforms

? Experience with ITSM and IT Operations, designing & configuring flow, setting up Service level management and reports

? Conceptual and practical understanding of Agile frameworks

? Comfortable with working independently and being a self-starter

? strong analytical and problem-solving skills

- Preferred experience

? Advanced experience with various Atlassian product features like Advanced Roadmaps

? Groovy, Python or JavaScript development

? AWS CLI and AWS Services etc.)

? Knowledge of single sign-on protocols/standards such as SAML and SCIM

? Experience with Atlassian Access SO integration with Azure AD (Active Directory)

? Experience with Atlassian product apps/add-ons such as Insight (CMBD)

qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

skills:

• JIRA
• SERVICE MANAGEMENT
• SME
• Process Improvement

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

- provided by Dice