Semi-Conductor Support Technician / Engineer

---

Job description

Who We Are

At Harte Hanks, we are building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment, and customer care, we manage a full consumer experience that shortens the distance between behavior and action.

The Ask

Harte Hanks is seeking qualified Semiconductor Support Technician | Engineer. The successful candidate will possess hands-on experience with a broad variety of semiconductor products, their various applications and possess familiarity with the semiconductor design engineering sales process. The successful candidate will be hands-on and with experience within the microcontroller and embedded applications business sectors. Our client is one of the world's largest semiconductor companies and is a leader in developing and delivering a broad range of semiconductor products.

Who You Are

As a Support Technician | Engineer, you will receive technical support requests via an established on-line support utility, inbound telephone and email from customers regarding technical and non-technical issues for semiconductor devices. You will need to handle issues at various levels of technical support. A combination of strong technical/product knowledge, customer support and relationship management skills will make you the ideal candidate for this opportunity.

What You Will Do

• Provide technical support for customer's on Semiconductor Products via phone and email
• Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem
• Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution
• Review of open customer issues on a daily basis, updating our customers on the status of their escalated cases
• Help customers gain understanding of products and navigation through support website and on-line customer forums
• Cross-collaboration through multiple teams to work towards a common goal
• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. This may include verbal interaction with: Engineers, Distributors, Business owners in multiple industries, and VARs.

Experience and Education

• AAS degree in Electronics
• Demonstrate detailed understanding of schematics/ datasheets for semiconductor device functionality i.e. multimedia, power, connectivity and sensing technologies.
• A high level of analytical skills; ability to analyze and interpret technical inquiries
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer product support and feedback.
• Ability to communicate in writing, through email, reports, or orally, product service matters to highly varied audiences from the least technical customer to the most experienced carrier service manager.

- provided by Dice