Strategic Account Manager

Job description

• Develop customer centric, value generating strategies to increase overall business effectiveness, and technology utilization at our key clients.
• Provide Strategic Account Management support at clients in the Bay Area, including Fortune 100 companies.
• Develop deep relationships with executive managers, sponsors, and hiring managers. Become a trusted advisor at multiple levels of management.
• Work together with key program managers to determine future growth strategy by analyzing existing and potential clients.
• Gather new job requisitions from hiring managers and fill these roles with help from recruiters.
• On-boarding and offboarding responsibilities.
• Track all job requisitions and candidates using internal Applicant Tracking System.
• Support pre-sales and new business development efforts.
• Organize and attend networking events, meetups, hackathons, career fairs, etc. representing OrangePeople.
• Discover areas of business at existing clients where we could provide significant benefit.

• Organize and lead monthly and quarterly business review meetings with key client managers.
• Be the onsite contact for employees working on site at client sites.
• Meeting with clients to discuss new business and change management. This will include any staffing changes and leveling.
• Facilitate weekly team meetings to review team performance, team/company updates, and share projects status.
• Meet one on one with the on site consultants to review individual performance and discuss career objectives.
• Create and present monthly and quarterly reports tracking service level agreements.
• Coordinate with client procurement and accounting on agreements, purchase orders, and invoicing.
• Coordinate with the Talent Acquisition team to meet client demand by screening candidates.
• Develop a pipeline of highly qualified talent in key targeted areas to support future growth and sales efforts.
• Contribute to continuous improvement of OP's Internal Processes.
• Cultivate OP culture in our Irvine office that will encourage leading talent to join our team.
• Make OP one of the top consulting companies to work for in California.

• 5+ years of Account Management and/or Service Delivery Lead experience
• 5+ years of client facing experience, ideally in a Information technology related field and with Fortune 100 clients
• Experience using an CRM and Applicant Tracking System, preferably Asana, Teamwork, Ceipal
• Strong organizational and reporting skills
• Excellent written and verbal communication skills, must be able to interact easily with top level executives
• Must be proficient with Microsoft Office and Google Apps tools including Word, Excel, and Powerpoint
• Experience with Big Five/ large consulting firms is a big plus

• Participate in OrangePeople monthly team meetings, and participate in team building efforts.
• Contribute to OrangePeople technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.