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Technical Business Analyst

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Conduent Business Services, LLC

2021-12-03 09:00:24

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Why Conduent:

You'll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person's contributions. Each day you'll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.

You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued.

We need someone who can:

  • Prepare and maintain business file specifications documents, operational process flows, quality assurance test plans, and standard operating procedures
  • Ensure that impact and root cause analyses are performed in relation to any interface issues
  • Implement process and service delivery improvements
  • Balance work demand
  • Swiftly and effectively resolve client escalations and related participant issues
  • Develop strong and partnering relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery of specific tasks, special projects and/or participant issue resolution
  • Must be able to oversee and manage small projects such as Carrier File Open Enrollment, new client implementations, system upgrades


Basic Qualifications for Consideration:
  • 1+ years of health and welfare benefits administration experience
  • 2+ years of total work experience
  • Experience creating functional and/or technical specifications
  • Experience creating functional and/or technical specifications
  • MS Office-working knowledge of Excel, Word, PowerPoint and Access
  • Ability to navigate and learn multiple systems


Preferred Qualifications for Consideration:
  • Project Management, Benefits or Technology Certifications a plus
  • Working knowledge of SQL a plus
  • Bachelor's Degree in business or equivalent outsourcing experience


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