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Technical Support Representative- Tier 1 at Jackson, MS (FULL TIME)

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Cocolevio LLC

2021-12-03 09:00:30

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Greetings!

We Cocolevio hiring for below job position, if you are interested in pursuing this opportunity please reply with your updated resume and the best time to speak to discuss further.

Here are the job details:

Job Role: Technical Support Representative- Tier 1

Location: Jackson, MS (Remote)

Duration: Full Time

Job description

Responsibilities:

As an inbound call center agent, you will handle incoming calls from customers. In this job your responsibilities are to receive calls from customers and answer questions, troubleshoot, and provide excellent customer service in a timely and efficient manner. You troubleshoot both product and service issues with the customer to attempt to find a resolution.

You will:

  • Provide first Level Technical Support on computing products and/or peripherals
  • Use troubleshooting techniques and tools to identify technical defects/issues
  • Assign incidents in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements:

  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Ability to handle stressful situations and deal professionally with irate customers
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  • Desirable Requirements

Relevant experience:

  • Must have personal computer with Windows 10
  • Thorough working knowledge of IT architecture/technology

Schedule:

  • 8 hours shift
  • 24x7 rotational shift every 3 months

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

IT Helpdesk (Preferred)

COVID-19 considerations: Interview is done remotely

Cocolevio LLC provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Stay Safe, Stay Healthy!

Thanks & Regards,

Prabhav Jain

- provided by Dice

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