Senior Support System Specialist

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Job description

BrightStar Credit Union is seeking a Senior Support System Specialist to join our team at our

Sunrise Office!

BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We are dedicated to empowering the careers of our people. Our work environment is fun, fast-paced and service-oriented. The primary purpose of this position is to provide direct assistance to our staff members by answering questions regarding their computer or the various information systems they use. This position will also aid the internal IT staff in providing resolutions to incidents, requests, and issues. Must have the ability to keep up with technical innovation and trends in IT support. Collaboration with the Projects Team and various other business units to bring new services and products into existence for our membership.

Major Duties and Responsibilities:

• Must provide excellent service and support to IT Personnel, Staff Members and Credit Union Members as defined by the organizations service standards and promises.
• Must demonstrate the ability to follow, improve, and develop documentation, procedures, knowledgebase articles and guides for IT Personnel and Staff Members.
• Must have the ability to work independently and in a group to troubleshoot problems, resolve incidents and research the capabilities of current or proposed solutions.
• Must demonstrate progressive growth in supporting all the organization's information systems.
• Must have knowledgeable experience with Windows Administration, Linux Administration, Unix Administration, and Telecommunications technologies.
• Must have knowledge and an understanding of industry standards and best practices regarding systems administration, network administration and security.
• Must have strong communications skills with the ability to communicate professionally with other IT Personnel, staff members, and vendors.
• Must be able to provide actionable feedback and suggestions as requested.
• Must be able to prioritize the resolution of technical issues during all phases of an information system's lifecycle and communicate changes/issues to the appropriate team in an effective and efficient manner.
• Must be able to assist in the identification, research, development, implementation, support, and documentation of information systems that enable the credit union to achieve its organizational objectives.
• Must be highly organized with a process-oriented approach to work and have an extreme degree of attention to detail.
• Must be able to protect and retain confidential material on the membership and the organizations practices.
• Must be able to travel between various organization sites and other locations as needed.
• Must be able to perform multiple tasks effectively.
• Maintain knowledge with training:

· BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.

• Must be able to maintain a professional work environment and business-like appearance.
• Must be able to perform other job-related duties as assigned.

Performance Measurements:

• Being service oriented and embodying the core values of the organization.
• Being knowledgeable about your job and continually developing as an IT professional.
• Being an excellent communicator across all mediums.
• Showing initiative in all aspects of your work.
• Being responsive to the organization's needs and the needs of its individual contributors.
• Showing great decision-making abilities.
• Other measurements as determined by your supervisor.

Knowledge and Skills:

Experience: 5+ years of similar or related experience working in technology. Preference will be given to those with experience in financial institution technology groups or Fintech organizations. Six months or more of similar or related experience

Education:

1. A college degree in Computer Science, Information Technology, or a related field.

2. An equivalent through a combination of formal education and work experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving or obtaining information, building relationships, or soliciting cooperation. The most important characteristics to our support team, is a commitment to service. BrightStar's IT team members are respectful, empathetic, driven, and knowledgeable professionals who are solutions oriented and people focused.

Additional Skills: Must have excellent oral and written communication skills and must be proficient with all Microsoft Office applications.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace.

PLEASE APPLY AT - CLICK ON ABOUT US - CLICK ON CAREERS.