Technical Service Coordinator

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Job description

Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics company, with more than 350 employees and 51 service depots in fifteen (15) countries including the Americas, Asia, and Europe. We sustain our industry-leading position by employing and hiring people who are the best at what they do, offering competitive salaries and benefits, and ample opportunities for growth.

Mackay is currently seeking an experienced Technical Service Coordinator with the skills and qualifications outlined below, to join our location in Miramar, FL.

Technical Service Coordinator Job Overview:

The Technical Service Coordinator (TSC) is responsible is responsible for answering phones, emails, faxes, and provides the best customer service possible. The TSC will enter service orders in the company's ERB system, lay out the job board, and assist the Service Supervisor in dispatching Marine Service Engineers with the knowledge of services required as well as the equipment and parts needed to repair marine electronic equipment on-board vessels. If needed, the Technical Service Coordinator will work collaboratively with the Service Supervisor or Marine Service Engineer(s) in diagnosing equipment problems to determine what parts need to be ordered. The TSC communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.

Technical Service Coordinator Responsibilities:

• Answers the telephone, emails, faxes, and promptly responds to service requests and related matters accordingly.
• Assist Service Supervisor with quotes and final invoicing.
• Generates service call IDs in company database.
• Coordinates service and posts jobs on the service board
• Tracks the movement of vessels
• Calls Agents to check on vessel movements
• Sends completion reports to customers
• Interfaces with the Parts Department
• Enter jobs into the company database

Technical Service Coordinator Qualifications:

• Associate degree in electronics or communications preferred.
• 3+ Years' experience of technical marine electronics experience.
• 3+ Years of Service Coordination experience in the maritime sector coupled with the technical aspects and knowledge of servicing marine electronics.
• Familiarity with marine electronic equipment manufacturers and their current models of equipment is required.
• Exceptional client service mentality.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Outlook, Excel, and Word

Mackay offers a competitive salary and benefits including Paid Time Off (PTO), health/dental/vision/life insurance, as well 401(k) with employer match and company paid pension plan.

Mackay is an equal employment opportunity employer, a veterans-friendly organization, and veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in the U.S. and pass a thorough background check.'