Business Analyst

---

Job description

General Responsibilities:
The Workforce Management Business Analyst is responsible for maintaining robust execution of resource planning tools to support the organization and for collaborating with all necessary parties. Further, the analyst provides workforce related forecasting, data, and analytical support to field operations in North America, and ensures tactical decisions meet the objectives of the strategic goals of the Company.

This role requires strategic partnership with the Senior Leadership Team, HR Leadership Team, overall HR team, outside counsel and consultants to achieve HR and company goals. The person in this role partners to develop and run workforce analytics.

What You Will Do

Responsible for developing and supporting the implementation of industry-leading resource planning best practice strategies and processes.

Collect data from all Hertz systems and conduct trend analyses, both quantitative and qualitative.

Solve complex analytical problems using quantitative approaches using unique blend of technical, business mathematical, analytical and data skills

Using statistical computer languages to manipulate data and draw insights from large data sets

Analyzing data from 3rd party providers

Works with stations to develop standard performance metrics, to identify effectiveness in delivery of manpower to daily targets, as well as effectiveness in staffing at optimal headcount.

Documents, communicates and mentors stations on the implementation of long-term and short-term manpower planning best practice processes to cost effectively improve service to customers.

Works with current Shift-Bid Optimization and Labor Planning Tools to identify opportunities to cost effectively re-position manpower to reduce service defects.

Proactively identifies opportunities and specific recommendations to improve operational and cost performance

A passion for discovering solutions hidden in large data sets and working with stakeholders/vendors to improve business outcomes.

Essential Requirements:
Bachelor's degree, required

Preferred: Degree in a quantitative field with an emphasis on predictive modeling, including: Statistics, Data Science, Operations Research, Industrial Engineering, Actuarial Science, Mathematics, or Economics

2 years' experience with a proven track record of success in Car Rental, Operations, Project Management, Data Analytics, or Workforce Planning, required

Solid understanding of production environment metrics, preferred

Expert Proficiency in MS Office Suite

Ability to build data visualization in Tableau

Solid understanding of SQL

Experience querying data from relational databases using SQL

Experience using Tableau or similar BI tool

Ability to provide analytics, identify trends, communicate, and present insights from the data

Analytical mind and discipline to work with multiple objectives against tight timelines

Ability to collaborate with stakeholders across multiple levels and functions

Demonstrated project/program management skills, preferred

Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business partners

Ability to influence others without formal authority

Analytical mindset, resilient, and tenacious

Flexible and adaptable; ability to work effectively in ambiguous situations

Ability to work comfortably across functional and geographical boundaries

Excellent oral and written communication skills and experience presenting project status

Attention to detail

:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran