Business Banking Specialist

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Job description

Overview:

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As a Business Banking Specialist, you will be responsible for acquiring and developing commercial and business banking relationships and deliver a full range of business deposits and related services such as Treasury Management and Merchant Services products. The role primarily engages in outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services. When used in Banking Center locations, oversees operations.

Responsibilities:

Sales-

Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank.

Service & Sales Support and Referrals-

Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.

Operations and Administration-

Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

Bachelor degree with a minimum of 4 years experience in a sales, financial services, or lending role.

-Or-

High school diploma or GED with a minimum of 8 years experience in a sales, financial services, or lending role.

Preferred Requirements:

Must complete federal registration and annual renewal as required by SAFE Act.

Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Other Preferred Requirements:

Experience in selling business and treasury products and services.

Ability to reach predetermined deposit products and service goals as exhibited through previous experience.

Knowledge of business deposit account types.

Understanding of generic business and treasury products and services.

Ability to work with little supervision.

Possess strong sales skills (i.e., establish commonalities, rapport, trust) and sales techniques (i.e., presentation, diffuse objections and ability to close) and deliver with a high degree of professionalism.

Extensive in-market experience with clients and referral sources/contacts.