Administrative Assistant

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Job description

JOB: Account Representative II /Customer Service /Administrator

What Will You Do?
Full time Account Representative II to work within our FireMaster Administrative Assistant Department. Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules. Prepare completed work orders for invoicing department. Critical and special account follow up to ensure completion to include weekly status meetings. Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments. Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved. Various data entry projects to include but not limited to research of open orders. Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding. Apply knowledge of a wide range of specialized administrative and technical skills

How Will You Do It?

Answer inbound calls and research customer service history in database.
Create and dispatch new service request orders
Notify field Franchise Owners and Technicians of customer's inquiries to reach resolution

Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments

Export work order reports to research service completion rates
Respond to customer inquiries by utilizing the training provided by Firemaster
Prepare monthly work for Franchise Owners and Technicians in advance of service month

What We Look For:
Required: High School Diploma

3 to 5 years customer service experience in the service industry to include creating work orders and dispatch

High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments

Candidate should be a self-starter able to work independently

Ability to type 70 WPM or higher

Candidate must be proficient in Excel and Microsoft office

Candidate must be capable of working in a busy and fast paced environment without difficulty

Candidate must possess the ability to prioritize and show excellent time management skills

Candidate must be an effective team player willing to support team members and Management team

Candidate should be a self-motivator willing to exceed expectations