ServiceNow Business Analyst

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Job description

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

An American Company is seeking a ServiceNow Business Analyst in Miramar, FL.
Role Description

This position is responsible for administration and support related to our business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.

• Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Oversees application activities including the archiving of data and security administration, and electronic data received.
• Develops digital tools to ensure they meet applicable regulations and standards. Identify areas for improvement.
• Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications. Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
• Supports associate application analysts to develop application management skill sets and understand more complex systems.
• Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
• Participates in vendor selection, data management, and process improvement for assigned business application.
• Supports end-users, in partnership with selected vendors, to provide customer service and training for users.
• Manage applications projects as needed.
• Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs.
• Documents application data needs and business requirements as input into application upgrades and modifications for the developers.
• Maintains knowledge of current operational workflows that are supported through the business or clinical application.
• Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
• Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instruction

Skills & Requirements

• Top Skills / Requirements
• 3+ years of Business Systems Analysis experience in various technology environments
• Must possess 3+ years of Service Management business support experience
• Must possess 1+ years of in-depth experience with ServiceNow
• Possess the ability to liaise between stakeholders and development team to enhance ServiceNow functionalities and capabilities across the business
• Possess experience documenting application data needs and gathering business requirements as input into application upgrades and modifications for the developer

Preferred Skills
• Test Management module within ServiceNow a plus
• Bachelor's degree
• Relevant certifications

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information. #